Tenant Liaison Officer

ionic Recruitment; Wirral; On-site; GBP 24,000 - 30,000; Full time

Job summary

Ionic Recruitment Ltd is seeking a friendly Tenant Liaison Officer to support housing improvement programmes across the Wirral, St Helens, and occasional Manchester sites. You will be the main point of contact for tenants, coordinating access and keeping residents informed throughout planned works.

The role involves liaising with tenants, contractors and site teams, managing schedules, and handling queries professionally to ensure minimal disruption to residents and smooth project delivery.

Qualifications

• Experience in tenant liaison or customer-facing roles.
• Familiarity with housing improvement programmes is a plus.
• Strong interpersonal and problem-solving abilities.

Responsibilities

• Acting as the main point of contact for tenants and residents.
• Liaising with tenants before, during and after improvement works.
• Keeping residents informed about work schedules and any changes.
• Arranging access to properties and coordinating appointments.
• Dealing with tenant queries, concerns and complaints professionally.
• Building positive relationships with residents, contractors and site teams.
• Ensuring works run smoothly with minimal disruption to tenants.

Skills

Communication skills

Organisation & time management

Driving licence

Customer service experience

Social housing knowledge

Job description

We are looking for a friendly, organised and approachable Tenant Liaison Officer (TLO), supporting housing improvement programmes across the Wirral, St Helens and, occasionally, Manchester.

The role will involve working closely with tenants and residents throughout planned improvement works, ensuring they are kept informed, supported and updated throughout the process.

The Role

You will be responsible for:

• Acting as the main point of contact for tenants and residents.
• Liaising with tenants before, during and after improvement works.
• Keeping residents informed about work schedules and any changes.
• Arranging access to properties and coordinating appointments.
• Dealing with tenant queries, concerns and complaints professionally.
• Building positive relationships with residents, contractors and site teams.
• Ensuring works run smoothly with minimal disruption to tenants.

Projects

• Wirral & St Helens: Tenant liaison support on roofing programmes.
• Manchester: Tenant liaison support on kitchen replacement programmes only. - will only work here on odd occasions

There may be occasional travel to Manchester depending on project requirements.

What We’re Looking For

• Excellent communication and people skills.
• A friendly, approachable and professional manner.
• Good organisation and time-management skills.
• Ability to deal with challenging situations calmly and professionally.
• Previous experience in tenant liaison, social housing, construction or customer service would be an advantage.
• A full UK driving licence.