Tenant Liaison Officer>

ASW Property Services Limited; Swansea, Pyle; On-site; GBP 20,000 - 28,000; Full time

Job summary

ASW Property Services Limited, based in Swansea, is seeking a Tenant Liaison Officer/Administrator to support tenant relations and communications across the business. The role focuses on fostering positive tenant relationships, managing feedback, and facilitating community initiatives, while ensuring accurate record-keeping and timely responses.

You will work with multiple departments to address tenant needs, administer agreements and renewals, and contribute to continuous improvement through

Qualifications

• Experience in a tenant liaison, customer service, or administrative role.
• Excellent written and verbal communication skills.
• Strong organisational and multitasking abilities with deadlines.
• Proficient in Microsoft Office Suite.

Responsibilities

• Assist in facilitating effective communication between tenants and management to foster positive relationships.
• Support the development and implementation of initiatives designed to enhance tenant satisfaction and address concerns promptly.
• Help administer tenant feedback mechanisms, including surveys and forums, to gather insights for continuous improvement.
• Assist in coordinating and executing tenant events and initiatives aimed at community building.
• Collaborate with various departments to ensure tenant needs and issues are addressed efficiently and effectively.
• Maintain accurate records of tenant communications, issues raised, and resolutions provided.
• Organise and manage documentation related to tenant interactions, agreements, and correspondence.
• Analyse tenant feedback trends and provide periodic reports to management with suggestions for improvement.
• Support the administration of tenant agreements, renewals, and compliance documentation.

Skills

Tenant liaison experience

Customer service

Administrative skills

Communication skills

Organisational multitasking

Attention to detail

Microsoft Office proficiency

Tools

Microsoft Office Suite

Job description

Overview

Position Type: Full-Time

Summary: ASW is dedicated to providing outstanding quality and service to its clients, with a strong emphasis on tenant satisfaction and engagement. We are looking for a highly motivated Tenant Liaison Officer/Administrator to join our team and support the delivery of exceptional tenant relations and communication within the company.

Responsibilities

• Assist in facilitating effective communication between tenants and management to foster positive relationships.
• Support the development and implementation of initiatives designed to enhance tenant satisfaction and address concerns promptly.
• Help administer tenant feedback mechanisms, including surveys and forums, to gather insights for continuous improvement.
• Assist in coordinating and executing tenant events and initiatives aimed at community building.
• Collaborate with various departments to ensure tenant needs and issues are addressed efficiently and effectively.
• Maintain accurate records of tenant communications, issues raised, and resolutions provided.
• Organise and manage documentation related to tenant interactions, agreements, and correspondence.
• Analyse tenant feedback trends and provide periodic reports to management with suggestions for improvement.
• Support the administration of tenant agreements, renewals, and compliance documentation.

Qualifications

• Experience in a tenant liaison, customer service, or administrative role is desirable, preferably within the property management or housing sector.
• Basic understanding of tenant rights and relevant regulations is a plus.
• Excellent organisational and multitasking abilities, with the capacity to prioritise tasks and meet deadlines.
• Strong attention to detail and accuracy in record-keeping and documentation.
• Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
• Ability to work independently as well as collaboratively within a team.
• Excellent communication skills, both written and verbal, with a focus on tenant interaction.
• Adaptable and capable of thriving in a dynamic and fast-paced environment.

ASW is committed to creating a safe and inclusive workplace for all employees.

If you believe you meet the above requirements and are eager to contribute to our commitment to tenant liaison and engagement, we invite you to apply for the role of Tenant Liaison Officer/Administrator. We look forward to receiving your application!

ASW Property Services Limited Registered Office: 58-59 Village Farm Industrial Estate, Pyle, Bridgend CF33 6BN.