Tenant Liaison Officer

Warwickshire County Council; Warwick; Ibrido; GBP 32.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

Local Government Pension Scheme

Bupa Cashplan Scheme

Up To 32 Days Annual Leave

Work Perks Scheme

Descrizione del lavoro

Warwick District Council is seeking a Tenant Liaison Officer to be the key link between residents, contractors and surveyors during planned improvement and maintenance works to council homes. You will support residents throughout projects, providing clear information, managing queries and concerns, and helping to ensure works are delivered with minimal disruption and a positive customer experience.

The post is based mainly from home with attendance at offices or sites within Warwick District as

Competenze

• Experience in a customer service, engagement or resident-facing role.
• Excellent communication, negotiation and relationship-building skills.
• Strong organisational skills and the ability to manage a varied workload.
• Confidence using IT systems and producing clear written communications.
• A positive, proactive approach with a genuine commitment to helping customers.

Mansioni

• Be the key link between residents, contractors and surveyors during planned improvement works.
• Provide clear information, manage queries and concerns, and minimise disruption to residents.
• Support residents throughout projects and contribute to a positive customer experience.

Conoscenze

Customer service

Communication

Relationship-building

Organisation

IT systems

Written communications

Descrizione del lavoro

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Job reference RWD0000839 Date posted 16/10/2026 Application closing date 01/11/2026 Location Homebased / Agile Salary £32,046 to £34,811 per annum Package Local Government Pension Scheme, Bupa Cashplan Scheme, Up To 32 Days Annual Leave, Work Perks Scheme. Contractual hours 37 Basis Full time Job category/type Administration / Clerical / Secretarial - inc PA, Asset Management, Housing, Maintenance Attachments Tenant Liaison Officer - JDPS.pdf

Grade F - £32,046 to £34,811 per annum

37 hours per week

Here at Warwick District Council, we pride ourselves on the fact that we offer you a great place to work.

We achieve our goals by recruiting and retaining motivated, empowered and flexible staff. We are committed to training and development, and we encourage a healthy work-life balance.

We offerthe rewards and benefits that make it a great place to work (if you are applying for a Casual position these do not apply).

People like you

We offer a wide range of career opportunities at every level of the organisation. From apprenticeships to senior management, permanent to fixed term contracts or part-time working, we have something for everyone.

Are you passionate about delivering excellent customer service and building positive relationships? We're looking for a Tenant Liaison Officer to be the key link between our residents, contractors and surveyors during planned improvement and maintenance works to council homes.

You'll support residents throughout projects, providing clear information, managing queries and concerns, and helping to ensure works are delivered with minimal disruption and a positive customer experience.

We're looking for someone who has:

• Experience in a customer service, engagement or resident-facing role
• Excellent communication, negotiation and relationship-building skills
• Strong organisational skills and the ability to manage a varied workload
• Confidence using IT systems and producing clear written communications
• A positive, proactive approach with a genuine commitment to helping customers

This is a rewarding opportunity to make a real difference to residents while working as part of a supportive and professional Housing Assets team.

Here at Warwick District Council, we pride ourselves on offering a great place to work. We are committed to developing our people, promoting flexible working and providing a wide range of employee benefits.

The intention is for the postholder to work predominately from home however, it is a requirement to attend our offices or sites within Warwick District as required. Any costs for travel from home to the office will be met by the successful candidate. However, office and hybrid working are also available.

As part of being a Disability Confident employer we guarantee to interview anyone with a disability whose application meets the essential criteria for the post. By ‘essential criteria’ we mean that you must provide us with evidence in your application form which demonstrates that you meet the level of competence required for each competence, as well as meeting any of the qualifications, skills or experience defined as essential in the person specification. To be considered under the Guaranteed Interview Scheme (GIS), applicants must disclose that they have a disability and would like to be considered for the scheme.