Tenancy Relations Officer

Kirklees Metropolitan Council; Harrogate; Sur place; GBP 36 000 - 39 000; Plein temps

Avantages offerts par ce poste

Local government pension (18.1%)

Salary sacrifice schemes

Employee discounts (shopping, gym, etc

Travel loans

Health Assured

Résumé du poste

North Yorkshire Council is seeking a Tenancy Relations Officer to protect the health, safety and wellbeing of residents. You will provide high-quality support and mediation to tenants and landlords in the private rented sector, ensuring compliance with housing legislation and promoting good tenancy relations.

You will investigate complaints, liaise with landlords, and advise on tenancy rights while supporting enforcement actions and stakeholder liaison.

Qualifications

• Knowledge of housing and tenancy law in practice.
• Experience of partnership working with internal and external stakeholders.
• Track record of managing conflict and complaints.
• Understanding of local authority practices and procedures.

Responsabilités

• Provide advice, support and mediation to tenants and landlords in the private rented sector.
• Investigate complaints and provide specialist advice and casework support.
• Enforce compliance with housing legislation and promote tenancy rights; uphold tenants’ rights.
• Draft warning letters and enforcement notices; assist in formal legal action as required.
• Support collection, preparation and presentation of evidence for legal proceedings.

Connaissances

Customer-focused

Problem solving

Stakeholder engagement

Housing tenancy law knowledge

Description du poste

Are you someone who has a passion for helping others? Are you looking for a role that can make a real difference to the lives of our residents?

If so, you are just what we are looking for!

We are looking for a Tenancy Relations Officer, who will protect the health, safety and wellbeing of our residents, providing high quality support and advice to residents.

Our Service

The purpose of our Private Housing Standards Service is to improve housing standards ensuring all privately rented accommodation is well managed, properly maintained, safe and habitable, and providing tenancy relations support to private tenants and landlords. This is achieved by providing advice and guidance and where necessary by enforcing relevant legislation to deliver the Councils statutory Housing functions.

The Role

As our next Tenancy Relations Officer, you will be a critical member of the team. You will support the operational delivery of the Private Housing Standards Service by providing advice, support and mediation services to tenants and landlords on their rights and responsibilities in the private rented sector, ensuring compliance with housing legislation and promoting good tenancy relations.

You will also:

• Investigating complaintsandprovidingspecialist advice, advocacy, and casework support to tenants affected by relevant issues in the private rented sector, ensuring landlord compliance with the Renters’ Rights Act.
• Liaising with landlords and letting agents and taking enforcement action where necessary in line with the Council Enforcement Policy to uphold tenants’ rights.
• Toprovidea range of legislative and regulatory advice and training to landlords, tenants, otherofficersand agencies about tenancy rights.
• To prevent harassment and illegal eviction.
• Assist in the decision making in respect of the instigation of formal legal action, drafting warning letters and enforcement notices.
• Support the collection, preparation and presentation of admissible evidence for legal proceedings, including the preparation of statements and giving evidence in court andtribunals when required.
• Provide appropriate advice, guidance, and interpretation of relevant legislation in line with the professional service of the post, as required.

What you will bring

You will have knowledge and commitment to quality customer focussed services with good problem-solving skills and the ability to find innovative solutions, knowledge of local authority practices and procedures, understanding of how policies/procedures can be applied in practice to result in required outcomes, experience of partnership working with internal and external stakeholders. Track record of managing conflict and complaints informally and formally, understanding of housing and tenancy law in practice.

Working for us

In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier.

These include:

• A local government pension scheme with 18.1% employer contribution
• Salary sacrifice schemes
• Employee discount benefits including shopping, supermarkets, gym discounts and more!
• Travel loans
• Health Assured - confidential help and support for your wellbeing

Key Documents:

Job Description.

Total Rewards Brochure.pdf

Key Dates:

Closing date:Sunday 18th October 2026

Interview date:Tuesday 27th October 2026

Company: North Yorkshire Council

Salary: £35,570 to £39,481 per annum

Location: Harrogate, North Yorkshire

Sector: Housing

Sector: Estates & Property

Job Role: Officer