Housing Assistant

North Northamptonshire Council; Kettering; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Pension scheme with generous employer{

Opportunities for development

Generous leave entitlement

Hybrid and flexible working

Job summary

North Northamptonshire Council is seeking a customer-focused Housing Assistant to provide essential administrative support to the Housing Management Team. You will handle enquiries, support tenancy processes, and help create safe, well-managed communities with excellent customer satisfaction.

The role requires strong IT skills, accuracy, and the ability to work to tight deadlines. The team promotes hybrid and flexible working arrangements to support a healthy work-life balance.

Qualifications

• GCSE level (min 3) including Maths and English.
• Experience in frontline customer service in a busy environment.
• Experience in office environment and clerical duties.
• Ability to manage and prioritise own workload.
• Proficient with Microsoft Word, Excel, PowerPoint and Outlook.

Responsibilities

• Provide high-quality frontline housing service and respond to inquiries.
• Support tenancy management processes including new tenancies and terminations.
• Administer void properties, coordinate viewings and sign-ups; maintain housing records.
• Manage garage lettings, allocations, inspections and tenancy administration.
• Process rental accounts, payments, invoices and repairs documentation.
• Support inspections and tenant engagement activities; take minutes.

Skills

Customer service

Microsoft Office

Written and spoken communication

Time management

Confidentiality

Education

GCSE maths & English

Tools

Word

Excel

PowerPoint

Outlook

Job description

The following content displays a map of the jobs location - Kettering and Corby

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28days, rising to 33days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About the role

We're looking for a customer-focused Housing Assistant to provide vital administrative support to our Housing Management Team. You'll help deliver efficient housing services, support tenants and residents, manage customer enquiries, process housing administration, and contribute to creating safe, well-managed communities with excellent customer satisfaction.

What will you be doing?

Key Responsibilities

• Provide a high-quality, customer-focused front-line housing service and respond to customer enquiries.
• Support tenancy management processes, including new tenancies, tenancy changes, mutual exchanges and tenancy terminations.
• Administer void properties, coordinate viewings and sign-ups, and maintain accurate housing records.
• Manage garage lettings, allocations, inspections and tenancy administration.
• Process rental account transactions, payments, invoices, refunds and rechargeable repairs documentation.
• Support home and estate inspections by recording issues, raising works requests and monitoring actions.
• Assist with tenant engagement activities, meetings, events, communications and minute-taking.
• Provide administrative support for anti-social behaviour (ASB) and tenancy support casework.
• Maintain accurate electronic and paper records, manage correspondence and monitor shared inboxes.
• Produce performance information, support service improvements and ensure compliance with safeguarding, health and safety requirements.
• Work collaboratively with internal teams, tenants, leaseholders and external stakeholders to deliver excellent housing services.

About you

• Educated to GCSE level (min 3) including Maths and English
• Experience working directly with customers in a busy front facing role.
• Experience of working in an office environment.
• Experience of general clerical and administrative duties.
• Experience of managing and prioritising own workload.
• Ability and experience of using Microsoft packages such as Word, Excel, PowerPoint and Outlook in an office environment.
• Ability to master and use several computerised software packages simultaneously.
• Excellent IT and keyboard skills.
• Good written and verbal communication skills Good telephone manner
• Ability to deal with confidential and sensitive information.
• Methodical, accurate and able to work to tight deadlines and prioritise work.
• Customer focused and solution driven.
• Willing to work outside normal office hours as necessary

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

Disability Confident Employer

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)