Housing Finance Officer
North Northamptonshire Council
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Benefits offered by this job
Job summary
North Northamptonshire Council is seeking a proactive Housing Finance Officer to deliver high-quality income and expenditure management for the Housing Revenue Account. You will handle direct debits, ledger reconciliations, and ERP-based invoicing for multiple accounts, while liaising with tenants and banks to resolve issues.
You will contribute to year-end processes, ensure accurate data alignment with tenancy changes, and support a team focused on safer, stronger communities.
Qualifications
- Experience in housing services finance or income-related work.
- Experience in local authority or registered provider setting.
- Ability to explain complex matters clearly to customers and colleagues.
- Customer-focused and solution-driven.
- Proactive with initiative to drive improvements.
Responsibilities
- Administer income and expenditure of the Housing Revenue Account and manage transactions on current, former, garage, sub and leasehold accounts.
- Create, maintain or amend direct debit instructions; process weekly/monthly direct debit files for review.
- Liaise with tenants and banks to resolve direct debit issues/queries.
- Review credits/debits on the housing management system and process as required; add rechargeable costs to accounts.
- Produce, analyse and complete reconciliations and reports weekly/monthly for housing and corporate systems.
- Use ERP to place orders, process invoices/payments; raise requisitions and payments to external agencies.
- Assist team leader with year-end process.
- Check dates align with tenancy changes for voids related to Council Tax; arrange payments.
Skills
Tools
Job description
Do you want to play a key role in transforming how we deliver housing services at North Northamptonshire Council?
This is your chance to be part of a bold new chapter for Housing Services and help shape the future of our housing management service. We are a council with a passion for driving positive change and delivering excellence, serving a community with a rich heritage, a diverse population, and a distinct identity.
We are looking for motivated and ambitious people to join our Housing Management Service at a time of real change and investment. Following a major restructure, we are making our service more visible, proactive and closer to our tenants than ever before.
- Visible and connected – smaller patches, stronger links with tenants and communities.
- Cleaner and safer – more caretakers working across our estates.
- Supportive and responsive – stronger focus on helping vulnerable tenants and quicker support with adaptations.
- Engaged and accountable – a stronger tenant voice and more opportunities for residents to shape our services
This role is a fantastic opportunity to grow your leadership experience while helping to create safer, stronger and more sustainable communities across North Northamptonshire.
You will offer a first-class customer focused service administering tasks associated with income and expenditure of the Housing Revenue Account which supports and manages transactions on all current, former, garage, sub and leasehold accounts.
Creating new, maintaining or amending existing direct debit instructions and processing weekly and monthly direct debit BACS files for the Senior Housing Finance Officer to review, confirm and submit. Liaise with tenants and banks to resolve Direct Debit issues / queries.
Review credits / debits on the housing management system and process as required. Add rechargeable costs to accounts.
Produce, analysing and completing a range of reconciliations and reports on a weekly or monthly basis for various housing and corporate financial systems.
Utilise the ERP computerised accounts package to place orders for goods and services and processing invoices. Raise requisitions and process invoices and payments to external agencies and individuals.
Assist the team leader with the financial year end process.
Check the dates match and end to co‑inside with tenancy change dates for voids in relation to Council Tax bills before arranging payment.
Process refunds within set deadlines, ensuring all necessary checks are made beforehand with other departments and creditor accounts are set up on ERP.
Check the dates match and end to co‑inside with tenancy change dates for voids in relation to Council Tax bills before arranging payment.
Undertake Mail merges for repair recharge invoices, annual leasehold and rent increase letters.
To provide office telephone cover for the Team and take payments for accounts.
- Passion, Resilience, Innovation, Drive and Energy – with a commitment to Working Together to Achieve Success.
- Experience of working with a local authority or registered provider in a similar role.
- Strong background / experience of working in a finance / income related service.
- Customer focussed and solution driven.
- Ability to explain complex matters clearly to customers and colleagues.
- Ability to be proactive and use initiative to drive forward improvements within the team and across the service.
Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.
You’ll find that we have a wide range of careers that may be more surprising than you think!
- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- lots of opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
- hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
Our Values Define Who We Are And How We Operate, By Forming The Foundation For How We Interact With Our Customers, Colleagues And Provide Our Services. They Are Also At The Forefront Of Our Decision Making And Delivery And Are
Customer-focused
Respectful
Efficient
Supportive
Trustworthy
Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.
We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment. For further information please click here The Employment and Disability Service (EADS) | North Northamptonshire Council
The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).
Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)
- 11.8.25 HFO NNC JD & PS_Donna Harrison.pdf
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