Tenancy Support Officer: Flexible Housing Help & Rent Support

East Suffolk Council; Lowestoft; On-site; GBP 28,000 - 32,000; Full time

Job summary

A local government council in the UK is seeking a Tenancy Support Officer to support customers and landlords under a new rent guarantee scheme. The role involves assessing tenants at risk of arrears and delivering effective support services. Successful candidates will have knowledge of housing standards and communication skills. This fixed-term role offers competitive pay and benefits including generous leave and a local government pension scheme.

Benefits

Generous leave entitlement

Local government pension scheme

Flexible working arrangements

Learning and development opportunities

Staff support networks

Qualifications

• Knowledge and understanding of housing standards and legislation.
• Ability to communicate effectively with customers and staff.
• Use initiative to organise workload with conflicting demands.

Responsibilities

• Deliver support to customers and landlords in accordance with the rent guarantee scheme.
• Identify tenants at risk of rent arrears through assessments.
• Assist in tenancy sustainment and training.

Skills

Knowledge of housing standards

Understanding of welfare benefits legislation

Effective communication at all levels

Ability to organise workload

Experience with the Homeless Reduction Act

Job description

A local government council in the UK is seeking a Tenancy Support Officer to support customers and landlords under a new rent guarantee scheme. The role involves assessing tenants at risk of arrears and delivering effective support services. Successful candidates will have knowledge of housing standards and communication skills. This fixed-term role offers competitive pay and benefits including generous leave and a local government pension scheme.