Temporary Part Time Customer Service Supervisor - Manchester

Love Success; Manchester; On-site; GBP 23,000 - 26,000; Part time

Job summary

Love Success in Manchester is seeking a Temporary Part Time Customer Service Supervisor to lead the day-to-day operations of a contact centre, ensuring excellent customer service and strong team performance. The role is 23.5 hours per week, tailored to Tue-Fri 4pm-8pm and Saturdays 8am-4pm, with an immediate start and a DBS certificate required.

You'll coach staff, monitor performance against targets, manage escalations, support recruitment and onboarding, and implement process improvements to

Qualifications

• Supervisory or team leadership experience in a contact centre.
• DBS certificate is required as part of screening.
• Strong knowledge of customer service best practices.
• Excellent communication and organisational skills.
• Proactive and customer-focused under pressure.

Responsibilities

• Leading, coaching, and developing a team to deliver high-quality service
• Acting as escalation point for complex customer and application queries
• Monitoring performance and supporting achievement of service and quality targets
• Conducting one-to-ones, appraisals, and regular team meetings
• Handling customer escalations professionally and effectively
• Supporting recruitment, onboarding, and training of new team members
• Identifying and implementing process improvements to enhance operational performance

Skills

Supervisory experience

Customer service leadership

Coaching & development

Communication skills

Organisational skills

MS Office

Analytical abilities

Tools

Microsoft Office

Job description

Temporary Part Time Customer Service Supervisor - Manchester

Location: Manchester

Pay: £17.43 per hour plus holiday pay

Duration: 3 months

Hours: 23.5 hours

• Tuesday - Friday: 4pm - 8pm
• Saturday's: 8am - 4pm

Requirement: Valid DBS Certificate

Start: Immediate availability essential

Available immediately? Looking for a part-time role where you will lead the day-to-day operations of a contact centre, ensuring excellent customer service, strong team performance, and the achievement of operational targets. You'll support continuous improvement initiatives while helping to create a positive and collaborative working environment.

What You'll Be Doing

• Leading, coaching, and developing a team to deliver high-quality service
• Acting as an escalation point for complex customer and application queries
• Monitoring performance and supporting the achievement of service and quality targets
• Conducting one-to-ones, appraisals, and regular team meetings
• Handling customer escalations professionally and effectively
• Supporting recruitment, onboarding, and training of new team members
• Identifying and implementing process improvements to enhance operational performance

What We're Looking For

You’ll thrive in this role if you have:

• Previous supervisory or team leadership experience in a customer service or contact centre environment
• Strong knowledge of customer service best practices
• Experience coaching and developing staff to improve performance and quality
• Excellent communication, organisational, and time management skills
• Strong attention to detail and analytical abilities
• Proficient in Microsoft Office and related systems
• A proactive, adaptable, and customer-focused approach with the ability to perform under pressure

A valid DBS certificate is required as part of the screening process.

At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all.