Part-Time Customer Service Supervisor Lead & Elevate Team

Love Success PLC; Salford; On-site; GBP 19,000 - 23,000; Part time

Job summary

Love Success PLC seeks a Part-time Customer Service Supervisor in Salford to lead a contact centre team 23.5 hours weekly, Tue-Fri 4pm-8pm and Sat 8am-4pm. A DBS certificate is required, with immediate availability for a three-month assignment.

You will coach staff, handle escalations, and drive performance improvements to meet targets. Join a collaborative environment where strong leadership, communication, and problem-solving are essential.

Qualifications

• Previous supervisory or team leadership experience in a customer service or contact centre environment.
• Strong knowledge of customer service best practices.
• Experience coaching and developing staff to improve performance and quality.
• Excellent communication, organisational, and time management skills.
• Strong attention to detail and analytical abilities.

Responsibilities

• Leading, coaching, and developing a team to deliver high-quality service.
• Acting as an escalation point for complex customer and application queries.
• Monitoring performance and supporting the achievement of service and quality targets.
• Conducting one-to-ones, appraisals, and regular team meetings.
• Handling customer escalations professionally and effectively.
• Supporting recruitment, onboarding, and training of new team members.
• Identifying and implementing process improvements to enhance operational performance.

Skills

Supervisory experience

Customer service

Leadership

Communication

Time management

Analytical

Proactive

Tools

Microsoft Office

Job description

Love Success PLC seeks a Part-time Customer Service Supervisor in Salford to lead a contact centre team 23.5 hours weekly, Tue-Fri 4pm-8pm and Sat 8am-4pm. A DBS certificate is required, with immediate availability for a three-month assignment.

You will coach staff, handle escalations, and drive performance improvements to meet targets. Join a collaborative environment where strong leadership, communication, and problem-solving are essential.