Temporary Customer Service Supervisor - Bristol

Love Success; West of England; On-site; GBP 19,000 - 28,000; Full time

Job summary

Love Success in Bristol is seeking a Temporary Customer Service Supervisor to lead day-to-day contact centre operations. You'll coach a team, handle escalations, and drive performance to meet service targets. Immediate start and a 3-month duration are key features of this role.

The role requires DBS clearance and a strong background in customer service leadership, with proficiency in Microsoft Office. Hours are 8:00–16:30, Monday to Friday, in an on-site Bristol setting.

Qualifications

• Previous supervisory or team leadership experience in a customer service or contact centre environment.
• Strong knowledge of customer service best practices.
• Experience coaching and developing staff to improve performance and quality.
• Excellent communication, organisational, and time management skills.
• Strong attention to detail and analytical abilities.
• Proficient in Microsoft Office and related systems.
• A valid DBS certificate is required as part of the screening process.

Responsibilities

• Leading, coaching, and developing a team to deliver high-quality service.
• Acting as an escalation point for complex customer and application queries.
• Monitoring performance and supporting the achievement of service and quality targets.
• Conducting one-to-ones, appraisals, and regular team meetings.
• Handling customer escalations professionally and effectively.
• Supporting recruitment, onboarding, and training of new team members.
• Identifying and implementing process improvements to enhance operational performance.

Skills

Supervisory experience

Customer service

Coaching staff

Communication

Organisational skills

Microsoft Office

Tools

Microsoft Office

Job description

Temporary Customer Service Supervisor - Bristol

Location: Bristol

Pay: £17.43 per hour plus holiday pay

Duration: 3 months

Hours: 8am - 4.30pm Monday to Friday

Requirement: Valid DBS Certificate

Start: Immediate availability essential

Available immediately? Looking for a role where you will lead the day-to-day operations of a contact centre, ensuring excellent customer service, strong team performance and the achievement of operational targets. You'll support continuous improvement initiatives while helping to create a positive and collaborative working environment.

What You'll Be Doing

• Leading, coaching, and developing a team to deliver high-quality service.
• Acting as an escalation point for complex customer and application queries.
• Monitoring performance and supporting the achievement of service and quality targets.
• Conducting one-to-ones, appraisals, and regular team meetings
• Handling customer escalations professionally and effectively
• Supporting recruitment, onboarding, and training of new team members
• Identifying and implementing process improvements to enhance operational performance

What We're Looking For

You’ll thrive in this role if you have:

• Previous supervisory or team leadership experience in a customer service or contact centre environment.
• Strong knowledge of customer service best practices.
• Experience coaching and developing staff to improve performance and quality.
• Excellent communication, organisational, and time management skills
• Strong attention to detail and analytical abilities
• Proficient in Microsoft Office and related systems
• A proactive, adaptable, and customer-focused approach with the ability to perform under pressure.

A valid DBS certificate is required as part of the screening process.

Interested?

Please get in touch as soon as possible for more information. You'll be leading a supportive, hardworking, and friendly team.