Multichannel Customer Support Specialist

QUINTESSENTIAL BRANDS UK GROUP LTD; Milton Keynes; On-site; GBP 21,000 - 25,000; Full time

Job summary

QUINTESSENTIAL BRANDS UK GROUP LTD is seeking a highly organised, customer-focused individual in Milton Keynes to be the first point of contact for the business. You will handle incoming calls and emails with polite, attentive service, ensuring requests are dealt with quickly and efficiently.

The role involves screening calls, inputting details, troubleshooting, and coordinating engineer visits when needed, while maintaining accurate records and delivering exceptional customer care.

Qualifications

• Experience in a high call volume environment or call centre.
• Strong customer service skills and ability to answer queries concisely via telephone and email.
• Ability to work under pressure and handle challenging situations.
• Excellent attention to detail and data entry accuracy.
• Excellent communication and active listening skills.

Responsibilities

• Screen initial calls and determine customer requirements.
• Input details on the system and gather accurate information from callers.
• Resolve customer queries over the phone where possible and schedule engineer visits as needed.
• Handle email enquiries, including complaints, prioritisation and follow-ups.
• Escalate difficult issues to the manager to ensure prompt resolution.

Skills

Call centre experience

Excellent communication

Data entry accuracy

Microsoft Office

Tools

CRM software

Job description

QUINTESSENTIAL BRANDS UK GROUP LTD is seeking a highly organised, customer-focused individual in Milton Keynes to be the first point of contact for the business. You will handle incoming calls and emails with polite, attentive service, ensuring requests are dealt with quickly and efficiently.

The role involves screening calls, inputting details, troubleshooting, and coordinating engineer visits when needed, while maintaining accurate records and delivering exceptional customer care.