Customer Account Support Specialist

Confidential; Milton Keynes; On-site; GBP 22,000 - 28,000; Full time

Job summary

Confidential in Milton Keynes is seeking a Customer Account Coordinator to join its Internal Sales team. You will build relationships with customers, answer queries, resolve issues and ensure orders progress smoothly, even when delays occur.

This busy, customer-facing role requires clear communication and the ability to stay calm under pressure. You will support sales colleagues, assist with invoicing and payments, and help deliver excellent service to key accounts.

Qualifications

• Previous customer service, account management, sales support or similar experience.
• Excellent communication skills and the confidence to speak directly with customers.
• Ability to stay calm, positive and professional in busy environments.
• Good problem-solving and analytical skills.

Responsibilities

• Answer incoming calls and respond to queries on products, pricing, deliveries, invoices and order progress.
• Build strong relationships with customers and provide a friendly, professional service.
• Take ownership of customer inquiries and drive them to resolution.
• Manage escalations when orders or deliveries deviate from plan and coordinate internally.
• Respond to escalated issues per agreed procedures.
• Keep colleagues and management updated on customer accounts and escalations.
• Develop relationships with key customers to support retention and growth.
• Assist External Sales Engineers with customer requirements and sales administration.
• Develop understanding of the company ERP system and internal processes.
• Support accounts receivable, including invoice queries and disputes; follow up on payments.
• Work towards customer service, productivity and quality targets.

Skills

Customer service

Account management

Sales support

Communication

Microsoft Office

Tools

MS Office

Job description

Confidential in Milton Keynes is seeking a Customer Account Coordinator to join its Internal Sales team. You will build relationships with customers, answer queries, resolve issues and ensure orders progress smoothly, even when delays occur.

This busy, customer-facing role requires clear communication and the ability to stay calm under pressure. You will support sales colleagues, assist with invoicing and payments, and help deliver excellent service to key accounts.