Customer Experience Advisor - Fast-Paced Support

BCT Resourcing; Greater London; On-site; GBP 20,000 - 29,000; Full time

Job summary

BCT Resourcing in the United Kingdom is seeking a Customer Service Advisor to deliver exceptional support, handle enquiries across phone, email, live chat and social channels, and resolve issues with accuracy and empathy.

You will maintain up-to-date CRM records, meet KPIs, follow data protection rules, and contribute to continuous improvement of service processes. A GCSE in English and Maths and prior customer service experience are essential.

Qualifications

• Previous experience in customer service or a customer-facing role.
• GCSEs in English and Maths.
• Ability to work in a fast-paced environment with accuracy.

Responsibilities

• Respond to customer enquiries via phone, email, live chat, and/or social media.
• Resolve customer complaints promptly and professionally.
• Process orders, returns, refunds, or account changes accurately.
• Maintain up-to-date customer records in the CRM system.
• Provide product or service information clearly and confidently.
• Escalate complex issues to senior team members where appropriate.
• Meet individual and team performance targets (KPIs).
• Contribute to continuous improvement of customer service processes.
• Follow company policies, data protection regulations, and compliance standards.

Skills

Verbal communication

Written communication

Active listening

Empathy

Problem solving

Time management

Detail oriented

Team player

CRM familiarity

Technical literacy

Education

GCSE English

GCSE Maths

Job description

BCT Resourcing in the United Kingdom is seeking a Customer Service Advisor to deliver exceptional support, handle enquiries across phone, email, live chat and social channels, and resolve issues with accuracy and empathy.

You will maintain up-to-date CRM records, meet KPIs, follow data protection rules, and contribute to continuous improvement of service processes. A GCSE in English and Maths and prior customer service experience are essential.