Hybrid Customer Service Advisor: First-Line Support

Confidential; Milton Keynes; Hybrid; GBP 17,000 - 22,000; Full time

Job summary

Confidential in Milton Keynes is recruiting a Customer Service Advisor to join a leading consumer goods business. This is a full-time role with hybrid working and a 2/3 split. You will be the first point of contact for customers, handle inbound calls and support customers reporting faults across equipment types.

Shifts run between 8:00 am and 9:00 pm, with one weekend in four. During training, office-based for 5 days a week; after training, hybrid with homework on Monday and Friday.

Qualifications

• Confident and professional with a strong customer-focused approach.
• Able to handle a wide range of enquiries, including challenging situations.
• Well organised with the ability to prioritise workload effectively.
• Target-focused and results-driven.
• Strong team player with exceptional customer service skills.
• Excellent timekeeping.

Responsibilities

• Join a busy Customer Service team as the first point of contact for all customers
• Handle inbound customer calls on a day-to-day basis
• Support customers reporting faults across a range of equipment types
• Check and correct customer account details
• Ensure customer contracts are in place
• Verify that customer equipment is correctly listed

Skills

Customer service

Communication

Time management

Team player

Problem solving

Multitasking

Job description

Confidential in Milton Keynes is recruiting a Customer Service Advisor to join a leading consumer goods business. This is a full-time role with hybrid working and a 2/3 split. You will be the first point of contact for customers, handle inbound calls and support customers reporting faults across equipment types.

Shifts run between 8:00 am and 9:00 pm, with one weekend in four. During training, office-based for 5 days a week; after training, hybrid with homework on Monday and Friday.