Multi-Channel Customer Experience Specialist

CMR Jobs Limited; Ellesmere Port; On-site; GBP 22,000 - 26,000; Full time

Job summary

CMR Jobs Limited is seeking a confident, customer-focused Customer Service Advisor to join a busy, supportive team. The role involves delivering a high standard of service, answering queries and ensuring issues are resolved efficiently.

You will build relationships with customers, take ownership of queries, and work with internal teams to ensure a smooth experience. The ideal candidate is organized, detail-oriented, and comfortable communicating with customers across phone, email, and other

Qualifications

• Experience in a customer service or customer-facing role.
• Strong communication skills both over the phone and in writing.
• Excellent attention to detail and pride in accuracy.
• Ability to manage multiple queries and priorities in a fast-paced environment.
• Calm, professional, and solutions-focused when dealing with challenging queries.
• Proficient with computer systems and quick to learn new software.

Responsibilities

• Act as a key point of contact for customers via phone, email and other channels.
• Build and maintain positive relationships, delivering a professional and helpful service.
• Take ownership of customer queries and drive them to resolution.
• Investigate issues and escalate complex matters as needed.
• Provide clear information and guidance to customers.
• Keep customer records and internal systems up to date.
• Collaborate with colleagues to resolve queries efficiently.
• Identify recurring issues and contribute to service improvements.
• Manage a varied workload while maintaining accuracy and meeting service standards.
• Handle sensitive information appropriately.
• Support the wider team with admin and customer-related tasks.

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Tools

CRM systems

Job description

CMR Jobs Limited is seeking a confident, customer-focused Customer Service Advisor to join a busy, supportive team. The role involves delivering a high standard of service, answering queries and ensuring issues are resolved efficiently.

You will build relationships with customers, take ownership of queries, and work with internal teams to ensure a smooth experience. The ideal candidate is organized, detail-oriented, and comfortable communicating with customers across phone, email, and other