Temporary Insurance Customer Care Administrator

Confidential; Uxbridge; Vor Ort; GBP 14.000 - 21.000; Vollzeit

Zusammenfassung

Michael Page is seeking a Temporary Customer Service Administrator in Uxbridge to handle day-to-day administration and customer queries for an insurance organisation. You will respond by phone and email, keep records up to date and support smooth service delivery.

You will work with internal systems and shared inboxes, check information for completeness, draft routine letters and communications, and help maintain a consistent customer experience across the team.

Qualifikationen

• Customer service and administration experience.
• Confidence handling customer queries by phone and email.
• Ability to maintain accurate records and manage documentation.
• Clear written communication for emails and routine correspondence.
• Comfort working with internal systems and shared inboxes.
• Good attention to detail when checking customer information.

Aufgaben

• Respond to customer enquiries by phone and email, providing clear and accurate information.
• Maintain customer records and update information accurately within internal systems.
• Process administrative documents and correspondence in a timely manner.
• Monitor shared inboxes and direct queries to the appropriate contact where needed.
• Prepare routine letters, emails and customer communications.
• Check submitted information for completeness and follow up on missing details.
• Keep digital files organised to support efficient access to customer information.
• Work with colleagues across Secretarial & Business Support to maintain a consistent customer service experience.

Kenntnisse

Customer service

Administration

Phone & email

Record keeping

Written communication

Attention to detail

Jobbeschreibung

Michael Page is seeking a Temporary Customer Service Administrator in Uxbridge to handle day-to-day administration and customer queries for an insurance organisation. You will respond by phone and email, keep records up to date and support smooth service delivery.

You will work with internal systems and shared inboxes, check information for completeness, draft routine letters and communications, and help maintain a consistent customer experience across the team.