Temporary Customer Service Administrator

Michael Page Legal; Uxbridge; On-site; GBP 12,000 - 21,000; Full time

Job summary

Michael Page Legal in Uxbridge is seeking a Temporary Customer Service Administrator to manage day-to-day administration and respond to customer queries for an insurance organisation. You will keep information organized and support smooth service delivery by providing clear responses to customers.

You will maintain accurate records, handle inquiries by phone and email, and work with colleagues across Secretarial & Business Support to ensure a consistent customer experience.

Qualifications

• Customer service and administration experience.
• Confidence handling customer queries by phone and email.
• Ability to maintain accurate records and manage documentation.
• Clear written communication for emails and routine correspondence.
• Comfort working with internal systems and shared inboxes.
• Good attention to detail when checking customer information.

Responsibilities

• Respond to customer enquiries by phone and email, providing clear and accurate information.
• Maintain customer records and update information accurately within internal systems.
• Process administrative documents and correspondence in a timely manner.
• Monitor shared inboxes and direct queries to the appropriate contact where needed.
• Prepare routine letters, emails and customer communications.
• Check submitted information for completeness and follow up on missing details.
• Keep digital files organised to support efficient access to customer information.
• Work with colleagues across Secretarial & Business Support to maintain a consistent customer service experience.

Skills

Customer service

Administration

Phone & email handling

Job description

As a Temporary Customer Service Administrator in Uxbridge, you will handle day-to-day administration and customer queries for an organisation in the insurance industry. Your work will help keep information organised, respond to customers clearly and support smooth service delivery.

Client Details

The organisation operates in the insurance industry and is based in Uxbridge.

Description

• Respond to customer enquiries by phone and email, providing clear and accurate information.
• Maintain customer records and update information accurately within internal systems.
• Process administrative documents and correspondence in a timely manner.
• Monitor shared inboxes and direct queries to the appropriate contact where needed.
• Prepare routine letters, emails and customer communications.
• Check submitted information for completeness and follow up on missing details.
• Keep digital files organised to support efficient access to customer information.
• Work with colleagues across Secretarial & Business Support to maintain a consistent customer service experience.

Profile

A successful 'Temporary Customer Service Administrator' should have:

• Customer service and administration experience.
• Confidence handling customer queries by phone and email.
• Ability to maintain accurate records and manage documentation.
• Clear written communication for emails and routine correspondence.
• Comfort working with internal systems and shared inboxes.
• Good attention to detail when checking customer information.

Job Offer

• Temporary contract.

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