Temporary Customer Service Administrator

Confidential; Uxbridge; Sur place; GBP 14 000 - 21 000; Plein temps

Résumé du poste

Michael Page is seeking a Temporary Customer Service Administrator in Uxbridge to handle day-to-day administration and customer queries for an insurance organisation. You will respond by phone and email, keep records up to date and support smooth service delivery.

You will work with internal systems and shared inboxes, check information for completeness, draft routine letters and communications, and help maintain a consistent customer experience across the team.

Qualifications

• Customer service and administration experience.
• Confidence handling customer queries by phone and email.
• Ability to maintain accurate records and manage documentation.
• Clear written communication for emails and routine correspondence.
• Comfort working with internal systems and shared inboxes.
• Good attention to detail when checking customer information.

Responsabilités

• Respond to customer enquiries by phone and email, providing clear and accurate information.
• Maintain customer records and update information accurately within internal systems.
• Process administrative documents and correspondence in a timely manner.
• Monitor shared inboxes and direct queries to the appropriate contact where needed.
• Prepare routine letters, emails and customer communications.
• Check submitted information for completeness and follow up on missing details.
• Keep digital files organised to support efficient access to customer information.
• Work with colleagues across Secretarial & Business Support to maintain a consistent customer service experience.

Connaissances

Customer service

Administration

Phone & email

Record keeping

Written communication

Attention to detail

Description du poste

As a Temporary Customer Service Administrator in Uxbridge, you will handle day-to-day administration and customer queries for an organisation in the insurance industry. Your work will help keep information organised, respond to customers clearly and support smooth service delivery.

Client Details

The organisation operates in the insurance industry and is based in Uxbridge.

Description

• Respond to customer enquiries by phone and email, providing clear and accurate information.
• Maintain customer records and update information accurately within internal systems.
• Process administrative documents and correspondence in a timely manner.
• Monitor shared inboxes and direct queries to the appropriate contact where needed.
• Prepare routine letters, emails and customer communications.
• Check submitted information for completeness and follow up on missing details.
• Keep digital files organised to support efficient access to customer information.
• Work with colleagues across Secretarial & Business Support to maintain a consistent customer service experience.

Profile

• Customer service and administration experience.
• Confidence handling customer queries by phone and email.
• Ability to maintain accurate records and manage documentation.
• Clear written communication for emails and routine correspondence.
• Comfort working with internal systems and shared inboxes.
• Good attention to detail when checking customer information.

Job Offer

• Temporary contract.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.