Temporary Customer Service Administrator

Michael Page; Uxbridge; On-site; GBP 17,000 - 19,000; Part time

Job summary

Michael Page is hiring a Temporary Customer Service Administrator in Uxbridge to handle day‑to‑day administration and customer queries for an insurance organisation. You will help keep information organised and respond to customers clearly to support smooth service delivery.

Responsibilities include responding to enquiries by phone and email, maintaining records in internal systems, processing documents, monitoring shared inboxes, and drafting routine letters and emails with attention to detail.

Qualifications

• Customer service and administration experience.
• Confident handling customer queries by phone and email.
• Ability to maintain accurate records and manage documentation.
• Clear written communication for emails and routine correspondence.
• Comfort working with internal systems and shared inboxes.
• Good attention to detail when checking customer information.

Responsibilities

• Respond to customer enquiries by phone and email, providing clear information.
• Maintain customer records and update information in internal systems.
• Process administrative documents and correspondence in a timely manner.
• Monitor shared inboxes and direct queries to the appropriate contact.
• Prepare routine letters, emails and customer communications.
• Check submitted information for completeness and follow up on missing details.
• Keep digital files organised to support efficient access to customer information.
• Work with colleagues across departments to maintain a consistent customer service experience.

Skills

Customer service

Administration

Phone & email support

Record keeping

Written communication

Attention to detail

Internal systems

CRM systems

Tools

CRM systems

Internal databases

Job description

As a Temporary Customer Service Administrator in Uxbridge, you will handle day-to-day administration and customer queries for an organisation in the insurance industry. Your work will help keep information organised, respond to customers clearly and support smooth service delivery.

Client Details

The organisation operates in the insurance industry and is based in Uxbridge.

Description

• Respond to customer enquiries by phone and email, providing clear and accurate information.
• Maintain customer records and update information accurately within internal systems.
• Process administrative documents and correspondence in a timely manner.
• Monitor shared inboxes and direct queries to the appropriate contact where needed.
• Prepare routine letters, emails and customer communications.
• Check submitted information for completeness and follow up on missing details.
• Keep digital files organised to support efficient access to customer information.
• Work with colleagues across Secretarial & Business Support to maintain a consistent customer service experience.

Profile

A successful 'Temporary Customer Service Administrator' should have:

• Customer service and administration experience.
• Confidence handling customer queries by phone and email.
• Ability to maintain accurate records and manage documentation.
• Clear written communication for emails and routine correspondence.
• Comfort working with internal systems and shared inboxes.
• Good attention to detail when checking customer information.

Job Offer

Temporary contract.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best