Insurance Customer Service Administrator

Commercial Recruitment; Peterborough; On-site; GBP 23,000 - 28,000; Full time

Job summary

Commercial Recruitment is recruiting an Insurance Customer Service Administrator for a Peterborough-based role. The position focuses on delivering professional customer support, managing administrative tasks, and ensuring smooth communication between clients and internal teams.

A strong insurance background and IT proficiency are essential. Responsibilities include handling inquiries, maintaining CRM records, supporting claims coordination, and ensuring compliance with FCA regulations.

Qualifications

• Proven experience in a telephone-based insurance customer service role.
• Strong computer literacy including Microsoft Office (Word/Excel/Outlook).
• Ability to manage time efficiently while handling multiple responsibilities.

Responsibilities

• Handle customer enquiries via phone, email, and other channels with professionalism and courtesy.
• Maintain accurate records of customer interactions using CRM software and other systems.
• Review notes and reports of ongoing claims and liaise with the Claims Team.
• Coordinate with internal teams to ensure timely resolution of customer issues and follow-up actions.
• Execute the Scanning function to transition to electronic records.
• Provide guidance to clients regarding claims procedures and policy coverage.
• Ensure compliance with organisational policies, procedures and regulatory requirements.
• Manage your own workflow in a timely manner.
• Take required actions to resolve potential and existing complaints with the Customer Service Manager.
• Undertake FCA training as required and stay updated with regulation changes.

Skills

Insurance experience

Telephone support

MS Office

Time management

Tools

CRM software

Microsoft Office

Job description

Insurance Customer Service Administrator

Location: Peterborough

Salary: £25000

Essential: Must have insurance experience to apply

We are seeking a highly organised and professional Customer Service Administrator to join our clients team. This role involves providing exceptional customer support, managing administrative tasks, and ensuring smooth communication between clients and internal departments. The successful candidate will utilise their strong organisational skills and IT proficiency to contribute to the efficient operation of our customer service functions.

Responsibilities

• Handle customer enquiries via phone, email, and other communication channels with professionalism and courtesy, including provision of guidance relating to the customer treatment pathway
• Maintain accurate records of customer interactions using CRM software and other relevant systems
• Reviewing notes and reports of ongoing claims and liaison with the Claims Team
• Coordinate with internal teams to ensure timely resolution of customer issues and follow-up actions
• Execute the Scanning function to transition the business from manual to electronic records
• Provide guidance to clients regarding claims procedures and policy coverage
• Ensure compliance with organisational policies, procedures and regulatory requirements
• Managing your own workflow in a timely manner
• Take required actions to resolve potential and existing complaints, discussing any complaints or claims that may become contentious with the Customer Service Manager
• Undertake Financial Conduct Authority (FCA) Training as required and keep yourself up to date with any relevant regulation changes

Experience

• Proven experience in a telephone-based insurance customer service role is essential
• Strong computer literacy, including proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to manage time efficiently whilst handling multiple responsibilities simultaneously