Hybrid Customer Support Administrator (Temp-to-Perm)

Michael Page; West Midlands; Hybrid; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Hybrid working

Free parking on site

Temporary position in Birmingham

Flexible working hours

Job summary

Michael Page is partnering with a national organisation to recruit a Customer Support Administrator in Birmingham. This temporary-to-permanent role offers hybrid working and training to support a busy team with customer-focused and administrative tasks.

You will build relationships with partners, maintain CRM records, and provide excellent telephone and email service while contributing to campaigns and reporting.

Qualifications

• Confident and professional telephone manner.
• Strong verbal and written communication skills.
• Good administration and organisational abilities.
• Comfortable using IT systems, Microsoft Office and CRM databases.
• Excellent attention to detail.

Responsibilities

• Contact existing partners to build relationships and update information.
• Speak with prospective partners and introduce services and benefits.
• Record accurate information, notes and activity on the CRM system.
• Maintain and update customer and partner databases.
• Provide excellent customer service via telephone and email.
• Support customer engagement and business development campaigns.
• Assist with reporting and administrative tasks.
• Ensure all records remain accurate and compliant.
• Work collaboratively with colleagues across the organisation.

Skills

Telephone etiquette

Verbal & written communication

Organisational skills

Tools

CRM databases

Microsoft Office

Job description

Michael Page is partnering with a national organisation to recruit a Customer Support Administrator in Birmingham. This temporary-to-permanent role offers hybrid working and training to support a busy team with customer-focused and administrative tasks.

You will build relationships with partners, maintain CRM records, and provide excellent telephone and email service while contributing to campaigns and reporting.