Temporary Housing Officer - 25h/week, 12-week Contract

Livewest; Exeter; Hybride; GBP 17 000 - 25 000; Plein temps

Avantages offerts par ce poste

Hybrid working

26–30 days annual leave

9% pension contributions

Health benefits plan

Learning & development

Family support

Wellbeing support

Cycle to work

Volunteer days

Résumé du poste

LiveWest in Exeter is seeking a Housing Officer to deliver frontline customer service, tenancy enquiries, estate management and community development across the Exeter area. This field-based role requires CIH Level 4 or willingness to work towards it, and a valid UK driving licence.

You will work with internal teams and external partners to maintain safe, welcoming environments and foster strong community ties.

Qualifications

• Experience in social housing with tenancy, estate and housing management.
• Be CIH Level 4 qualified, or be willing to work towards.
• Strong interpersonal skills with customers and colleagues.
• Excellent organisational skills to manage competing priorities in a fast-paced environment.
• Excellent customer focus with drive to improve customer satisfaction.
• Hold a full UK driving licence and access to a suitable vehicle.

Responsabilités

• Provide outstanding service and support for customers, handling queries, permissions and tenancy management.
• Conduct tenancy sign-ups, viewings and ensure compliance with tenancy agreements.
• Manage cases of tenancy breaches, including safeguarding of customers.
• Oversee estate standards and service contract to ensure value for money and a high-quality living environment.
• Lead the delivery of vibrant resident engagement and support community development objectives within your geographical patch.

Connaissances

Interpersonal skills

Organisational skills

Customer focus

Tenancy management

Formation

CIH Level 4

Description du poste

LiveWest in Exeter is seeking a Housing Officer to deliver frontline customer service, tenancy enquiries, estate management and community development across the Exeter area. This field-based role requires CIH Level 4 or willingness to work towards it, and a valid UK driving licence.

You will work with internal teams and external partners to maintain safe, welcoming environments and foster strong community ties.