Housing Management & Tenancy Support Specialist (Exeter)

Service Care; Exeter; On-site; GBP 19,000 - 26,000; Full time

Job summary

Service Care in Exeter is seeking a Housing Worker on a 12-week temporary contract. The role involves day-to-day housing management, tenancy support, and managing rent accounts to maximise income.

The position is a full-time, on-site role starting ASAP, with a rate of £16.34 per hour LTD. Responsibilities include voids management, inductions, safety checks and liaison with external agencies to safeguard customers.

Qualifications

• Experience in housing management, supported housing or homelessness.
• Experience with rent arrears and tenancy/licence management.
• Ability to travel using vehicle or public transport.
• Strong communication and customer service skills.

Responsibilities

• Deliver day-to-day housing management and intensive housing management services.
• Support customers to maintain their tenancy or licence and move on where appropriate.
• Manage rent accounts and arrears, helping to maximise rental income.
• Support with voids, allocations and waiting lists.
• Carry out customer inductions and explain tenancy/licence responsibilities.
• Complete property, pre-void and void inspections.
• Raise repairs and monitor contractor performance.
• Respond to safeguarding, welfare and risk concerns.
• Liaise with external agencies and other professionals to support customers.
• Maintain accurate housing and case management records.
• Support customers experiencing neighbourhood nuisance, disputes and antisocial behaviour.
• Carry out relevant health and safety checks.

Skills

Rent arrears

Voids and allocations

Tenancy management

Housing management

Safeguarding and risk

Lone working

Partnership working

Housing systems

Tools

Case management systems

Job description

Service Care in Exeter is seeking a Housing Worker on a 12-week temporary contract. The role involves day-to-day housing management, tenancy support, and managing rent accounts to maximise income.

The position is a full-time, on-site role starting ASAP, with a rate of £16.34 per hour LTD. Responsibilities include voids management, inductions, safety checks and liaison with external agencies to safeguard customers.