Temporary Housing Officer

DK Recruitment; Devon and Torbay; Hybrid; GBP 19,000 - 25,000; Full time

Job summary

DK Recruitment has a temporary Housing Officer role in Plymouth for an 8-week contract, working 37 hours weekly with a flexible hybrid pattern. The role covers housing and estate management across about 600 properties, including supported accommodation and sheltered housing for residents aged 60+.

Interactions with residents, partners, and external agencies are essential, with flexible on-site and remote work.

Qualifications

• Previous experience within social housing/housing management.
• Strong communication and customer service skills.
• Ability to work with an older resident group.

Responsibilities

• Manage tenancy and estate management caseload.
• Undertake estate inspections and tenancy visits.
• Resolve tenancy, estate and neighbourhood issues.
• Work with residents and partner agencies.
• Handle anti-social behaviour cases when required.
• Maintain accurate case records and progress files.
• Build relationships with residents, colleagues and external stakeholders.
• Work across a defined patch and contribute to wider housing management services.

Skills

Communication skills

Customer service

Social housing experience

Driving licence

Job description

Temporary Housing Officer

Location: Plymouth

Duration: 8 weeks

Hours: 37 hours per week

Rate: Hourly Rate DOE

We are currently recruiting for an experienced Housing Officer to join a housing provider in Plymouth on an 8-week temporary contract, with the potential for the role to suit candidates seeking flexible hybrid working.

The role will focus on housing management and estate management, supporting a varied portfolio of approximately 600 properties across Plymouth. The accommodation includes supported accommodation, sheltered housing and bungalows for residents aged 60+.

Key responsibilities:

• Manage a varied caseload of tenancy and estate management matters.


• Undertake estate inspections, tenancy visits and property-related meetings.


• Identify and resolve tenancy, estate and neighbourhood issues.


• Work proactively with residents and partner agencies.


• Manage anti-social behaviour cases where required.


• Maintain accurate records and ensure cases are progressed effectively.


• Build positive relationships with residents, colleagues and external stakeholders.


• Work across a defined patch while contributing to wider housing management services.

About you:

We are looking for a generic Housing Officer with solid housing management experience, ideally within social housing.

You should have:

• Previous experience within social housing/housing management.


• Experience managing a varied tenancy/caseload.


• Strong communication and customer service skills.


• The ability to deal confidently and sensitively with a predominantly older resident group.


• Good knowledge of tenancy and estate management processes.


• The ability to work independently, prioritise workload and manage competing demands.


• A full driving licence and access to transport would be advantageous.

Working arrangements:

The role is 37 hours per week, with approximately 2 days office-based and the remainder split between patch-based working and homeworking.

Interviews:

Interviews can be facilitated face-to-face or via Teams.