Community Housing Officer - Part-Time, Flexible

Sovereign Network Group; Exeter; Hybrid; GBP 32,000 - 40,000; Part time

Benefits offered by this job

25 Days Holiday + Bank Holidays (with

Extra holiday day

Flexible benefits package (buy/sell)

Wellbeing and volunteering days

Generous pension up to 12%

Job summary

Sovereign Network Group is seeking a Housing Officer for a part-time role based from the Exeter office, with two days per week on site and travel across the area. The role involves tenancy, lease, and neighbourhood management, plus engaging with residents and partner agencies to deliver customer-focused services.

You will manage diaries, work from home and office, and maintain accurate records while upholding our values of collaboration, safety and inclusion.

Qualifications

• Experience delivering tenancy, lease, or neighbourhood management services.
• Strong communication and relationship-building skills with the ability to influence and resolve complex issues.
• Collaborative approach across teams and with external stakeholders.
• Good knowledge of landlord services and the ability to apply this in practice.
• Customer-first mindset with a track record of achieving positive outcomes.
• Confidence using digital tools to support service delivery.

Responsibilities

• Delivering tenancy, leasehold, and neighbourhood management services across your locality.
• Acting as a trusted point of contact for customers.
• Building relationships with local authorities, community groups, and partner agencies.
• Using data insights to improve services and ensure compliance with legislation and regulations.
• Supporting neighbourhood improvements and shaping services based on customer feedback.
• Maintaining accurate customer records and ensuring data is used responsibly.
• Promoting SNG's values and culture of collaboration, safety, and inclusion.

Skills

Tenancy management

Lease management

Neighbourhood management

Communication skills

Stakeholder engagement

Digital tools

Full driving licence

Tools

Full driving licence

Job description

Sovereign Network Group is seeking a Housing Officer for a part-time role based from the Exeter office, with two days per week on site and travel across the area. The role involves tenancy, lease, and neighbourhood management, plus engaging with residents and partner agencies to deliver customer-focused services.

You will manage diaries, work from home and office, and maintain accurate records while upholding our values of collaboration, safety and inclusion.