Temporary Customer Support Operator

Mandm Direct; Hereford; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Weekly pay

Staff shop access

Flexible November start dates

Referral bonuses

Onsite parking

Fast-track hiring

Job summary

MandM Direct in Hereford, England, seeks a Temporary Customer Support Operator for a fixed-term contract ending 27 December 2026. It is a full-time, onsite role with 4-day weeks and weekend rotation, paying £13.01 per hour.

Start dates in November with full induction training, handling online customer messages about orders, deliveries and returns. Ideal candidates will be digitally confident, proficient typists, able to write empathetic replies and collaborate well in a team while meeting

Qualifications

• Comfort navigating multiple browser tabs and courier portals.
• Fast, accurate typing with strong attention to detail.
• Clear, friendly written communication and empathy for customers.
• Reliable attendance and ability to learn new systems.

Responsibilities

• Answer online customer messages regarding orders, deliveries and returns.
• Track packages on third-party courier sites and update customers.
• Document interaction details on internal memos.
• Submit courier delivery investigation requests when needed.
• Work toward quality and productivity targets in a team.

Skills

Digital & Tech Confidence

Good Typing

Written Empathy

Team Mindset

Job description

About The Role

Temporary Customer Support Operator

Hereford, England, United Kingdom

Type: Fixed Term Contract until 27th December 2026

Working Pattern: Full time hours, onsite, 4 days per week working every 1 / 3 weekends

Pay: £13.01 Per Hour

The Opportunity

Get Christmas-Ready with Weekly Pay! Looking to boost your earnings ahead of the festive season? Join our Contact Centre team at our city centre Head Office with start dates throughout November and get paid every week right up to Christmas! We are hiring temporary Customer Support Operators to join our team at our city centre Head Office, starting with full paid induction training throughout October. This is a digital support role (non-telephone) where you will handle online customer messages regarding orders, deliveries, and returns using clear written communication and problem-solving skills.

Who Are we?

MandM is one of the biggest employers in Herefordshire and one of Europe’s leading online, off-price retailers, selling branded Fashion, Sport & Outdoor products for Men, Women and Children.

We offer our customers fantastic value by partnering with companies who we have built long term relationships with, enabling us to offer our customers big household names and up-and-coming brands, giving fantastic value all year round.

We are located in the heart of Hereford City Centre in our brand new, state of the art office. The modern, stylish workspace was designed to encourage collaborative working, teamwork and creativity - everything that MandM is all about.

As our business continues to grow we are recruiting for talented Temporary Customer Support Operatives to join our growing team.Why not come be a part of our journey to success and take advantage of all MandM can offer you!

Why Join us?

Weekly Pay Right Up to Christmas: Receive weekly pay packets to keep your budget on track straight into the Christmas season!

Exclusive Staff Shop Access: Grab top-brand bargains with access to our staff shop

Flexible November Start Dates: Choose from multiple November induction dates with full paid training included.

Recommend a Friend: Earn referral bonuses by introducing friends to join our team.

Free Onsite Parking: Save time and daily travel costs with free employee parking on-site at our city centre Head Office

Fast-Track Hiring: A single telephone interview with a quick outcome so you can lock in your start date immediately.

The Role Scope

• Answering online customer messages regarding order status, deliveries, and returns in a helpful, professional tone.
• Tracking packages on third-party courier websites and updating customers.
• Documenting interaction details accurately on internal Customer App memos.
• Submitting courier delivery investigation requests when required.
• Working towards individual quality and productivity targets in a supportive team environment.

About You

About you

What we're looking for

• Digital & Tech Confidence: Comfortable navigating multiple browser tabs and courier tracking portals quickly.

• Good Typing & Accuracy: Fast, precise typing skills with strong attention to detail.

• Written Empathy: Ability to put yourself in the customer's shoes and write clear, friendly responses.

• Team Mindset: Strong attendance, accountability, and a positive approach to learning new systems.