Christmas Customer Assistant - Operations - Handforth

Marks & Spencer Plc; Wilmslow; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Unsocial hours premium

Job summary

Marks & Spencer Plc is recruiting for a Customer Assistant in Operations to support night-time store operations. The role focuses on stock control, deliveries, and backstage tasks to ensure shelves stay full and the store runs efficiently.

You will work across the wider store, adapt to fast-paced demands, and use digital tools to track stock and deliveries. The position involves night hours (Wed, Fri, Sat) with an unsocial premium for overnight shifts.

Responsibilities

• Handle stock, deliveries and behind-the-scenes tasks to keep stock moving.
• Keep the shop floor full, clean and ready for customers to shop.
• Collaborate across store functions and teams to support operations.

Job description

TTN

2200-0600

WED FRI SAT

Work Pattern:

Wednesday 22:00-06:00

Friday 22:00-06:00

Saturday 22:00-06:00

Under 18 Disclaimer

This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.

Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?

#Christmas