Temporary Customer service/Telesales Assistant

Wise Monkey Recruitment ltd; Dorking; On-site; GBP 376,000 - 434,000; Part time

Job summary

Wise Monkey Recruitment ltd is seeking a friendly and confident Temporary Customer Service & Telesales Assistant for an office-based role in Dorking. The position is part-time, three days per week, up to 21 hours, with an initial 4-week term and potential extension.

You will contact customers by phone and email, assist with online submissions, answer questions, and support users through the process. Training is provided; English language and data-entry accuracy are essential.

Qualifications

• Friendly and confident in spoken communication.
• Organised, proactive with strong follow-up.
• Able to communicate with customers internationally.
• Experience in telesales or customer service is beneficial.

Responsibilities

• Call previous and potential customers by phone.
• Follow up with people who started online submissions.
• Answer questions and provide information clearly and confidently.
• Help customers navigate the online platform and complete submissions.
• Follow up by email with information and links.
• Maintain accurate records of calls, outcomes and follow-ups.
• Manage the customer database and keep information up to date.
• Escalate technical or complex queries as needed.
• Work towards agreed call and conversion targets.

Skills

Friendly on phone

Organised

Data entry accuracy

Clear communication

Tools

Excel

Email systems

Job description

Temporary Customer Service & Telesales Assistant

Dorking Office Based Part-Time 3 Days per Week

£13 £15 per hour depending on experience

An exciting opportunity has arisen for a friendly, confident and organised Temporary Customer Service & Telesales Assistant to join a busy team for an initial 4-week period, with the possibility of an extension.

Working 3 days per week (ideally Monday Wednesday, up to 21 hours), you ll be speaking to customers and potential customers by telephone and email, answering questions and helping people through an online entry/submission process.

The Role

• Calling previous and potential customers


• Following up with people who have started but not completed an online submission


• Answering questions and providing information clearly and confidently


• Helping customers navigate an online platform and complete their submission


• Following up by email with relevant information and links


• Maintaining accurate records of calls, outcomes and follow-ups


• Managing a database and keeping information up to date


• Escalating technical or more complex queries where required


• Working towards agreed call and conversion targets

About You

• Friendly, confident and comfortable on the phone


• Naturally personable with a good telephone manner


• Organised, proactive and able to manage follow-ups


• Confident communicating with people internationally


• Comfortable explaining processes and helping people online


• Accurate with data entry and administration


• Confident using email, Excel and online systems


• Professional and reliable

Previous experience in telesales, telemarketing, customer service, call handling or a similar telephone-based role would be beneficial.

Speaking an additional language would be a bonus, but is not essential.

Full training will be provided.

The Details

Location: Dorking office based

Hours: 3 days per week, ideally Monday Wednesday

Hours per week: Up to 21

Contract: Initially 4 weeks, with potential to extend

Start: ASAP

Working hours: Flexible between 8.00am and 5.30pm

If you re confident on the phone, enjoy speaking to people and are looking for a short-term part-time opportunity, we d love to hear from you.