Customer Services Executive

Job Advert; Milton Keynes; On-site; GBP 19,000 - 21,000; Full time

Job summary

Job Advert in Milton Keynes is seeking a Customer Service Executive for a fully office-based, long-term temporary role at £14.50 per hour, Monday to Friday, 9am–5pm (37.5 hours).

You will answer calls and emails, resolve queries with empathy, keep customer records accurate and work with the team to deliver excellent service, while maintaining compliance with internal processes; immediate start available and potential permanent placement for the right candidate.

Qualifications

• Previous customer service experience is essential.
• Strong communication skills and confidence when speaking with customers.
• Problem solving and a friendly, professional approach are required.
• Excellent attention to detail and ability to handle multiple IT systems.
• Availability to start immediately.

Responsibilities

• Speak with customers by phone and email to resolve queries.
• Keep customer records accurate and up to date.
• Collaborate with the team to achieve the best outcomes for customers.
• Follow internal processes and compliance requirements.

Skills

Customer service experience

Communication skills

Problem solving

Attention to detail

IT systems

Team player

Availability to start immediately

Job description

Customer Service Executive

Milton Keynes - fully office based
£14.50 per hour
Monday to Friday, 9am - 5pm (37.5 hours)
Long-term temporary opportunity, with the potential to become permanent

Are you an experienced Customer Service professional who is available to start immediately?

We're working with a fantastic Milton Keynes business who are looking for Customer Service Executives to join their busy and friendly team.

This is a great opportunity for someone who genuinely enjoys speaking to people, solving problems and making sure customers come away feeling like they've received a brilliant service.

It's a long-term temporary opportunity initially, but there is potential for it to become permanent for the right person.

What will you be doing?

• Speaking with customers over the phone and via email
• Helping with queries and finding the right solutions
• Handling more complex conversations with empathy and professionalism
• Keeping customer records accurate and up to date
• Working closely with the wider team to achieve the best outcome for customers
• Following internal processes and compliance requirements

What are we looking for?

Previous customer service experience is essential for this role, so unfortunately we can only consider candidates who already have a customer service background.

You’ll also need:

• Great communication skills and confidence speaking with customers
• A friendly, professional and positive approach
• Strong problem-solving skills
• Good attention to detail
• Confidence using different IT systems
• The ability to work well in a busy, fast-paced environment
• Availability to start immediately

OA is an Equal Opportunities Employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Please note that due to the high volume of applications we receive, only shortlisted candidates will be contacted.