Temp Telemarketing - up tp 4 weeks

Wise Monkey Recruitment ltd; Dorking; Vor Ort; GBP 19.556.000 - 22.565.000; Teilzeit

Zusammenfassung

Wise Monkey Recruitment ltd invites a friendly Temporary Customer Service & Telesales Assistant to join a busy team in Dorking. This office-based, part-time role covers three days per week (up to 21 hours) for an initial 4-week term with possible extension.

You will converse with customers by phone and email, guide them through online submissions, answer questions, and keep records updated. Training is provided.

Qualifikationen

• Friendly, confident and pleasant on the phone.
• Organised, proactive and able to manage follow-ups.
• Confident communicating with people internationally.
• Experience in telesales or customer service is beneficial.

Aufgaben

• Calling previous and potential customers.
• Following up with people who started but not completed an online submission.
• Answering questions and providing information clearly and confidently.
• Helping customers navigate an online platform and complete their submission.
• Following up by email with relevant information and links.
• Maintaining accurate records of calls, outcomes and follow-ups.
• Managing a database and keeping information up to date.
• Escalating technical or more complex queries where required.
• Working towards agreed call and conversion targets.

Kenntnisse

Telephone manner

Customer service

Organised

Data entry

Multi-language

Tools

Excel

Email systems

Jobbeschreibung

Temporary Customer Service & Telesales Assistant
Dorking | Office Based | Part-Time | 3 Days per Week
£13–£15 per hour depending on experience

An exciting opportunity has arisen for a friendly, confident and organised Temporary Customer Service & Telesales Assistant to join a busy team for an initial 4-week period, with the possibility of an extension.

Working 3 days per week (ideally Monday–Wednesday, up to 21 hours), you’ll be speaking to customers and potential customers by telephone and email, answering questions and helping people through an online entry/submission process.

The Role

• Calling previous and potential customers
• Following up with people who have started but not completed an online submission
• Answering questions and providing information clearly and confidently
• Helping customers navigate an online platform and complete their submission
• Following up by email with relevant information and links
• Maintaining accurate records of calls, outcomes and follow-ups
• Managing a database and keeping information up to date
• Escalating technical or more complex queries where required
• Working towards agreed call and conversion targets

About You

• Friendly, confident and comfortable on the phone
• Naturally personable with a good telephone manner
• Organised, proactive and able to manage follow-ups
• Confident communicating with people internationally
• Comfortable explaining processes and helping people online
• Accurate with data entry and administration
• Confident using email, Excel and online systems
• Professional and reliable

Previous experience in telesales, telemarketing, customer service, call handling or a similar telephone-based role would be beneficial.

Speaking an additional language would be a bonus, but is not essential.

Full training will be provided.

The Details

• Location: Dorking – office based
• Hours: 3 days per week, ideally Monday–Wednesday
• Hours per week: Up to 21
• Contract: Initially 4 weeks, with potential to extend
• Start: ASAP
• Working hours: Flexible between 8.00am and 5.30pm

If you’re confident on the phone, enjoy speaking to people and are looking for a short-term part-time opportunity, we’d love to hear from you.