Customer Service Advisor — Office-Based in Hemel Hempstead

Confidential; Hemel Hempstead; On-site; GBP 15,000 - 21,000; Part time

Job summary

Confidential is seeking three customer service professionals for a Hemel Hempstead-based project. The temp-to-perm role pays £12.71 per hour plus holiday pay and requires office attendance Mon-Fri, with shifts like 9am-5pm or 9:30am-5:30pm.

You will handle inbound calls, process payments and address queries using scripted workflows. Training is provided; a credit and DBS check are required if offered the position, with start targeted for 19 October 2026.

Qualifications

• Handling inbound customer calls and payments in a fast-paced office.
• Ability to follow scripted processes and maintain accuracy.
• Willingness to undergo credit and DBS checks if offered the role.

Responsibilities

• Take inbound calls, handle customer queries, and process payments.
• Follow scripted processes and use the phone/computer system.
• Maintain PCI compliance and protect card information.

Skills

Inbound calls

Cash handling

Customer service

Job description

Confidential is seeking three customer service professionals for a Hemel Hempstead-based project. The temp-to-perm role pays £12.71 per hour plus holiday pay and requires office attendance Mon-Fri, with shifts like 9am-5pm or 9:30am-5:30pm.

You will handle inbound calls, process payments and address queries using scripted workflows. Training is provided; a credit and DBS check are required if offered the position, with start targeted for 19 October 2026.