Customer Service Advisor: Fast-Paced Office Role

Confidential; St. Ives; On-site; GBP 17,000 - 21,000; Full time

Job summary

Confidential in St Ives, Cambridgeshire is seeking multiple Customer Service Advisors to join ahead of the busy period. The role is full-time in the office, 8am–5:30pm, with a temporary-to-permanent opportunity for the right candidates.

You will handle inbound customer calls and emails, assist with delivery and account queries, and update records across multiple systems while delivering an excellent customer experience.

Qualifications

• Minimum customer service experience, office-based or call-centre preferred.

Responsibilities

• Handle inbound customer calls and emails.
• Assist customers with delivery and account queries.
• Investigate issues and resolve escalations professionally.
• Liaise with internal departments for best outcomes.
• Update customer records across systems.
• Deliver outstanding service at every interaction.

Skills

Customer service

Telephone manner

Organisation

Attention to detail

Problem solving

Multi-system use

Tools

CRM software

Microsoft Office

Job description

Confidential in St Ives, Cambridgeshire is seeking multiple Customer Service Advisors to join ahead of the busy period. The role is full-time in the office, 8am–5:30pm, with a temporary-to-permanent opportunity for the right candidates.

You will handle inbound customer calls and emails, assist with delivery and account queries, and update records across multiple systems while delivering an excellent customer experience.