Temporary Customer Service Representative- Bristol

Love Success; West of England; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Holiday pay accrual

Job summary

Love Success is seeking a personable, proactive Customer Service Representative to support visa applications and renewals at our Bristol office. You will be the first point of contact for applicants, ensuring a smooth, professional experience throughout their visit.

You will greet customers, assist with completing and checking forms, collect biometric data and required documents, and follow structured administrative procedures using our computer-based system.

Qualifications

• Proven experience in a customer-facing role.
• Ability to stay calm and professional under pressure.
• Can-do attitude and willingness to go the extra mile.
• Experience working in a fast-paced, collaborative environment.
• Strong communication skills and a patient, supportive approach.
• Valid DBS certificate is required.

Responsibilities

• Greeting and assisting customers throughout the application process.
• Supporting applicants with completing and checking forms.
• Collecting biometric data and required documentation.
• Following structured administrative and filing procedures.
• Using a computer-based system to guide workflow.
• Handling customer queries and complaints with diplomacy and confidence.

Skills

Customer-facing

Communication

Calm under pressure

Teamwork

Can-do attitude

Tools

CRM software

Job description

Location: Bristol
Pay: £13.50 per hour + holiday pay accrual
Duration: 3 months
Hours: 37.5 hours per week

• Monday-Friday: 8am - 4.30pm

Requirement: Valid DBS certificate
Start: Immediate availability essential

About the Role

We're looking for a personable, proactive, and adaptable Customer Service Representative to support the day‑to‑day processing of visa applications and renewals. You'll be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.

What You'll Be Doing

• Greeting and assisting customers throughout the application process
• Supporting applicants with completing and checking forms
• Collecting biometric data and required documentation
• Following structured administrative and filing procedures
• Using a computer-based system to guide workflow
• Handling customer queries and complaints with diplomacy and confidence

What We're Looking For

You’ll thrive in this role if you have:

• Proven experience in a customer‑facing role
• The ability to stay calm and professional under pressure
• A can‑do attitude and willingness to go the extra mile
• Experience working in a fast‑paced, collaborative environment
• Strong communication skills and a patient, supportive approach

A valid DBS certificate is required as part of the screening process.