Temporary Customer Service Advisor - Multichannel & CRM

Talk Staff Group Limited; Bargate; On-site; GBP 27,000 - 36,000; Full time

Job summary

Talk Staff Recruitment, part of Talk Staff Group Limited, is seeking a Temporary Customer Service Advisor in Belper. The role involves engaging customers by phone, email, SMS, live chat and WhatsApp to resolve queries while upholding service standards.

The position runs across 8am–6pm shifts, with some weekends, starting Monday 5th October. A competitive salary of £13.61 per hour with overtime opportunities is offered, with permanent opportunities for the right candidates.

Qualifications

• Customer service experience with proven ability to provide excellent service.
• Professional telephone manner and written skills.
• Calm and resilient when handling queries and worst-case scenarios.

Responsibilities

• Customer contact via phone, email, SMS, live chat and WhatsApp.
• Understand customer situations and provide effective solutions.
• Deliver high-quality customer experience with professionalism.
• CRM management: handle queries within SLAs.
• Identify opportunities to streamline operations and improve efficiency.

Skills

Customer service experience

Strong communication

Resilient & calm

Job description

Talk Staff Recruitment, part of Talk Staff Group Limited, is seeking a Temporary Customer Service Advisor in Belper. The role involves engaging customers by phone, email, SMS, live chat and WhatsApp to resolve queries while upholding service standards.

The position runs across 8am–6pm shifts, with some weekends, starting Monday 5th October. A competitive salary of £13.61 per hour with overtime opportunities is offered, with permanent opportunities for the right candidates.