Customer Service Advisor

Tate Recruitment; Slough; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

Tate Recruitment is seeking a bright, energetic Customer Service Advisor to join a busy team on an initial 3-month temporary contract, with the potential to become permanent.

The role is hybrid with 3 days onsite and involves handling inbound calls, emails, and live chat while delivering outstanding service across all channels in a fast-paced environment.

Immediate start available. Salary at £15.38 per hour with enhanced Saturday and bank holiday rates; hybrid model and region-based arrangements.

Qualifications

• Previous customer service or call centre experience required.
• Experience with inbound calls, live chat, and email correspondence.
• Excellent written and verbal communication.
• Positive, proactive, customer-focused attitude.
• Ability to multitask and work under pressure.
• Financial services experience is a plus but not required.

Responsibilities

• Handling inbound customer enquiries via telephone
• Responding to customer emails efficiently and professionally
• Managing live chat queries
• Delivering outstanding customer service across all channels
• Working in a high-volume, fast-paced environment

Skills

Inbound calls

Email handling

Live chat

Customer service

Communication

Multitasking

Job description

Customer Service Advisor (Temp to Perm) - 3 Month Contract

£15.38p/h. Plus Saturdays (£23.07p/h) Bank holidays (£30.76)

Immediate start

Hybrid - 3 days onsite

We are currently seeking a bright, energetic, and enthusiastic Customer Service Advisor to join a busy and fast-paced team on an initial 3-month temporary contract, with the potential to become permanent.

The Role:

• Handling inbound customer enquiries via telephone
• Responding to customer emails efficiently and professionally
• Managing live chat queries
• Delivering outstanding customer service across all channels
• Working in a high-volume, fast-paced environment

What We're Looking For:

• Previous customer service/call centre experience is essential
• Experience handling inbound calls, live chat, and email correspondence
• Excellent communication skills, both written and verbal
• Positive, proactive, and customer-focused attitude
• Ability to multitask and remain calm under pressure
• Financial Services experience would be advantageous, but is not essential