Customer Service Advisor

Tate Recruitment; City Of London; Hybrid; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Tate Recruitment is seeking a proactive Customer Service Advisor for a 3-month temporary contract with potential to go permanent. The role is hybrid, requiring 3 days onsite in the City of London.

You will handle inbound calls, respond to emails, and manage live chat in a fast-paced team. Ideal candidates have experience in customer service or a call centre, strong written and verbal communication, and a positive, proactive, customer-focused attitude.

Qualifications

• Experience in customer service/call centre is essential.
• Experience handling inbound calls, live chat, and email correspondence.
• Excellent written and verbal communication skills.
• Positive, proactive and customer-focused attitude.
• Ability to multitask and remain calm under pressure.
• Financial services experience would be advantageous but not essential.

Responsibilities

• Handle inbound customer enquiries via telephone.
• Respond to customer emails efficiently and professionally.
• Manage live chat queries.
• Deliver outstanding customer service across all channels.
• Work in a high-volume, fast-paced environment.

Skills

Customer service

Communication skills

Multitasking

Calm under pressure

Job description

Customer Service Advisor (Temp to Perm) - 3 Month Contract

£15.38p/h. Plus Saturdays (£23.07p/h) Bank holidays (£30.76)

Immediate start

Hybrid - 3 days onsite

We are currently seeking a bright, energetic, and enthusiastic Customer Service Advisor to join a busy and fast-paced team on an initial 3-month temporary contract, with the potential to become permanent.

The Role:

• Handling inbound customer enquiries via telephone
• Responding to customer emails efficiently and professionally
• Managing live chat queries
• Delivering outstanding customer service across all channels
• Working in a high-volume, fast-paced environment

What We're Looking For:

• Previous customer service/call centre experience is essential
• Experience handling inbound calls, live chat, and email correspondence
• Excellent communication skills, both written and verbal
• Positive, proactive, and customer-focused attitude
• Ability to multitask and remain calm under pressure
• Financial Services experience would be advantageous, but is not essential