Evening Customer Service Advisor

Tate; Milton Keynes; Hybrid; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Hybrid working

Monthly bonus scheme

28 days holiday incl. bank holidays

50% staff discount

Employee reward vouchers

Cycle to Work Scheme

Gym membership discount

Health Shield Cash Plan

Life Assurance

Modern breakout areas with facilities

Job summary

Tate in Milton Keynes is seeking a Customer Service Advisor to be the first point of contact for customers across phone, email and live chat. You will handle inquiries, assist with orders, and advise on promotions, while delivering excellent service.

The role offers hybrid working after permanent placement, a two-week training programme, and progression opportunities within a supportive team environment.

Qualifications

• Previous customer service experience.
• Excellent communication skills, both written and verbal.
• A professional and friendly telephone manner.
• Strong problem-solving abilities.
• Good IT and administration skills.
• The ability to multitask and work under pressure.
• A positive attitude and strong attention to detail.

Responsibilities

• Handle inbound customer enquiries across phone, email and live chat.
• Support customers with orders and purchases.
• Manage queries relating to existing orders.
• Advise on products, promotions and special offers.
• Help customers with deliveries, returns and cancellations.
• Resolve complaints and find effective solutions.
• Deliver a positive customer experience on every interaction.
• Update customer records accurately across multiple systems.

Skills

Previous customer service

Excellent communication

Professional telephone manner

Problem solving

IT & admin skills

Multitasking

Positive attitude

Attention to detail

Job description

whilst tempingMonthly bonus opportunitiesHybrid working available once permanent50% employee discountOvertime opportunitiesExcellent career progression and developmentModern working environment with excellent facilitiesSupportive and collaborative team culture

The Role

As a Customer Service Advisor, you'll be the first point of contact for customers, delivering exceptional service across phone, email, and live chat channels.You'll be responsible for:

• Handling inbound customer enquiries
• Supporting customers with orders and purchases
• Managing queries relating to existing orders
• Advising on products, promotions, and special offers
• Helping customers with deliveries, returns, and cancellations
• Resolving complaints and finding effective solutions
• Delivering a positive customer experience on every interaction
• Updating customer records accurately across multiple systems

No two days are the same, making this a great opportunity for someone who enjoys problem-solving, building relationships, and helping customers find the right solution.

About You

We're looking for enthusiastic and customer-focused individuals who enjoy helping others and thrive in a fast-paced environment.

You’ll ideally have:

• Previous customer service experience
• Excellent communication skills, both written and verbal
• A professional and friendly telephone manner
• Strong problem-solving abilities
• Good IT and administration skills
• The ability to multitask and work under pressure
• A positive attitude and strong attention to detail

Training

Successful candidates must be available to attend a mandatory two-week training programme:Monday to Friday | 11:00am - 8:00pm

This comprehensive induction will equip you with the knowledge, systems training, and confidence needed to succeed in the role.

Please note: You must be able to commit to the full training period and have no holidays booked within your first six weeks of employment.

Permanent Benefits

Following successful completion of the temporary period, you'll transfer directly onto a permanent contract with no additional probation period and enjoy benefits including:

• Hybrid working opportunities
• Monthly bonus scheme
• 28 days holiday including Bank Holidays, increasing with service
• 50% staff discount
• Employee reward vouchers
• Cycle to Work Scheme
• Discounted gym membership
• Health Shield Cash Plan
• Life Assurance
• Modern breakout areas with pool tables and table tennis
• Free tea and coffee on site

Evening Customer Service Advisor

Evening Customer Service AdvisorMilton Keynes | Temporary to Permanent£15.42 per hour after 7pm | £12.85 per hour before 7pm6pm to Midnight | Choose from Tuesday-Saturday or Sunday-Thursday

What's in it for you?

Enhanced evening rate of £15.42 per hour after 7pmTemporary to permanent opportunity after 3 monthsWeekly pay