Temporary Customer Advisor - Office-Based, Exeter (Immediate Start)

Personnel Solutions (Midlands) Limited; Exeter; On-site; GBP 12,000 - 18,000; Full time

Job summary

Personnel Solutions (Midlands) Limited is seeking a temporary Customer Advisor to join a busy Exeter office (EX5). You will handle customer service calls and emails, manage requests, and enter data accurately to keep records up to date. The role starts imminently and runs weekdays 9am–5pm, in-office.

Your ability to analyse feedback, communicate effectively with diverse clients, and prioritize workloads will help improve service delivery and support business growth.

Qualifications

• Proven experience in an administrative or customer service role preferred.
• Strong communication skills, verbal and written, with diverse clients.
• Experience with data entry and familiarity with CRM systems beneficial.
• Ability to analyse information and make data-driven decisions.

Responsibilities

• Provide outstanding customer service via phone and email.
• Manage incoming service requests and ensure timely follow-up with clients.
• Perform accurate data entry to maintain up-to-date records of interactions.
• Analyse customer feedback and service data to identify areas for improvement.
• Assist in upselling services to enhance customer satisfaction and drive business growth.
• Maintain professional phone etiquette while handling inquiries and resolving issues.
• Collaborate with team members to streamline processes and improve delivery of service.

Skills

Customer service

Communication

Data entry

Administrative

Tools

CRM systems

Data entry tools

Job description

Personnel Solutions (Midlands) Limited is seeking a temporary Customer Advisor to join a busy Exeter office (EX5). You will handle customer service calls and emails, manage requests, and enter data accurately to keep records up to date. The role starts imminently and runs weekdays 9am–5pm, in-office.

Your ability to analyse feedback, communicate effectively with diverse clients, and prioritize workloads will help improve service delivery and support business growth.