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Personnel Solutions (Midlands) Limited; Exeter; Sur place; GBP 12 000 - 18 000; Plein temps

Résumé du poste

Personnel Solutions (Midlands) Limited is seeking a temporary Customer Advisor to join a busy Exeter office (EX5). You will handle customer service calls and emails, manage requests, and enter data accurately to keep records up to date. The role starts imminently and runs weekdays 9am–5pm, in-office.

Your ability to analyse feedback, communicate effectively with diverse clients, and prioritize workloads will help improve service delivery and support business growth.

Qualifications

• Proven experience in an administrative or customer service role preferred.
• Strong communication skills, verbal and written, with diverse clients.
• Experience with data entry and familiarity with CRM systems beneficial.
• Ability to analyse information and make data-driven decisions.

Responsabilités

• Provide outstanding customer service via phone and email.
• Manage incoming service requests and ensure timely follow-up with clients.
• Perform accurate data entry to maintain up-to-date records of interactions.
• Analyse customer feedback and service data to identify areas for improvement.
• Assist in upselling services to enhance customer satisfaction and drive business growth.
• Maintain professional phone etiquette while handling inquiries and resolving issues.
• Collaborate with team members to streamline processes and improve delivery of service.

Connaissances

Customer service

Communication

Data entry

Administrative

Outils

CRM systems

Data entry tools

Description du poste

I am recruiting for a Temporary Customer Advisor for a Client in the EX5 area of Exeter.

This role is due to start W/C 2nd November 2026 ideally.

You will answer customer service calls and email queries in a busy office environment.

Responsibilities

• Provide outstanding customer service through effective communication via phone and email.
• Manage incoming service requests and ensure timely follow-up with clients.
• Perform accurate data entry to maintain up-to-date records of customer interactions and service requests.
• Analyse customer feedback and service data to identify areas for improvement.
• Assist in upselling services to enhance customer satisfaction and drive business growth.
• Maintain a professional phone etiquette while handling customer inquiries and resolving issues.
• Collaborate with team members to streamline processes and improve overall service delivery.

Experience

• Proven experience in an administrative or customer service role is preferred.
• Strong communication skills, both verbal and written, with the ability to engage effectively with diverse clientele.
• Experience with data entry and familiarity with CRM systems is beneficial.
• Demonstrated ability to analyse information and make informed decisions based on data insights.

This role is temporary ongoing and successful candidates must be able to start immediately.

You must be confident over the phone and be computer literate.

You must be able to prioritise workloads.

Hours are 9am- 5pm - Monday to Friday- Office Based