Temporary - Office Based Online Customer Care Advisors

SelectRecruitment.je; Jersey Marine; On-site; GBP 12,000 - 21,000; Full time

Job summary

SelectRecruitment.je is currently supporting a client by recruiting Customer Experience Advisors to join a busy, high-performing team on a temporary/contract basis. You will handle queries across email, live chat and social channels, ensuring accurate recording of interactions and resolving issues efficiently.

These temporary roles run from August through February with flexible shifts between 6am and 8pm, including early mornings, evenings, late nights and weekends, to cover peak periods and

Responsibilities

• Respond to customer queries via email, live chat and social channels.
• Resolve issues efficiently to maintain high levels of service.
• Ensure interactions are accurately recorded for each customer.
• Collaborate with colleagues to deliver a seamless customer journey.

Job description

We're currently supporting our client with the recruitment of Customer Experience Advisors to join their busy, high-performing team to help cover a peak period on a temp / contract basis.

You'll be at the heart of the customer journey, responding to queries, resolving issues efficiently, and delivering a consistently high standard of service. You'll also work closely with colleagues and ensure all interactions are accurately recorded.

These are temporary / contract roles running from approximately August through to February. Flexibility is essential, with a range of shifts including early mornings, evenings, late nights, and weekends, with hours between 6am and 8pm.

These are fantastic opportunities to gain experience in a dynamic environment while working across email, live chat, and social channels.