Service Administrator

Honeycomb Jobs Ltd; Newry; On-site; GBP 26,000 - 27,000; Full time

Job summary

Honeycomb Jobs Ltd., based in Newry, is recruiting a Service Administrator to support the service team in coordinating activities and delivering efficient customer contracts.

You will handle inquiries, log service requests, and liaise with engineers and internal teams to keep operations running smoothly. A proactive attitude and strong IT and communication skills are essential.

Qualifications

• Experience in an administrative or customer service role.
• Strong organisational skills and IT systems confidence.
• Excellent communication and the ability to prioritise a varied workload.

Responsibilities

• Handling incoming customer enquiries, logging service requests and ensuring queries are directed to the appropriate team.
• Coordinating engineer schedules for planned maintenance, emergency callouts and follow-up repair work across various locations.
• Updating customer records, maintaining service documentation and ensuring relevant paperwork is accurately processed and stored.
• Communicating with engineers and internal departments to monitor progress, resolve queries and keep service activities on track.
• Providing general administrative support to the service team, ensuring information is organised and readily accessible.
• Managing competing tasks effectively while maintaining accuracy and a professional approach in a fast-paced environment.

Skills

Administrative

Customer service

Communication

Tools

MS Office

IT systems

Job description

Honeycomb is pleased to be working with an established construction company to recruit a Service Administrator for their team based in the Newry area. This is an excellent opportunity to join a growing organisation within a busy and evolving industry, offering a varied role for someone who enjoys organisation, communication and providing effective administrative support.

The Service Administrator will be responsible for supporting the coordination of service activities and helping ensure the efficient delivery of customer contracts. Working closely with customers, engineers and internal departments, the successful candidate will help manage service requests, organise schedules and ensure day-to-day operations run smoothly.

Key responsibilities will include:

• Handling incoming customer enquiries, logging service requests and ensuring queries are directed to the appropriate team.

• Coordinating engineer schedules for planned maintenance, emergency callouts and follow-up repair work across various locations.

• Updating customer records, maintaining service documentation and ensuring relevant paperwork is accurately processed and stored.

• Communicating with engineers and internal departments to monitor progress, resolve queries and keep service activities on track.

• Providing general administrative support to the service team, ensuring information is organised and readily accessible.

• Managing competing tasks effectively while maintaining accuracy and a professional approach in a fast-paced environment.

The ideal candidate will have previous experience in an administrative or customer service position, with strong organisational skills and confidence using IT systems. Excellent communication, attention to detail and the ability to prioritise a varied workload are essential. A proactive approach and the ability to work well with both customers and colleagues will be key to success in this role.

This opportunity offers a salary of £26,000-£27,000 per annum, depending on experience, alongside Monday to Friday working hours and on-site parking. It is an excellent opportunity for someone looking to develop their administrative career within a supportive team and an established business.

If you require support or adjustments during any stage of the recruitment process due to a disability, please contact us directly to discuss how we can assist.

Honeycomb is committed to promoting equality of opportunity for all applicants.