Temporary 1st Line IT Helpdesk – O365, Windows 11, Jira

TeacherActive; Coventry; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

24/7 onboarding support

Guaranteed payment scheme

CPD courses

Referral scheme £100

PAYE payroll

Job summary

West Midlands-based IT Services team is seeking a temporary IT Helpdesk Technician to provide first-line support to staff and students, ensuring quick resolution of issues and smooth operation of our IT infrastructure.

You will handle tickets, use Jira Helpdesk, assist with Active Directory and Azure, and support Office 365 deployments, Windows 11 builds, and general IT maintenance while delivering excellent customer service.

Qualifications

• Strong knowledge of Windows OS and Office 365.
• Familiarity with helpdesk ticketing systems.
• Excellent communication and problem-solving skills.

Responsibilities

• Provide first-line IT support to staff and students.
• Log, track and resolve tickets using Jira Helpdesk software, meeting SLAs and KPIs.
• Escalate unresolved issues to second-line support or external vendors as required.
• Assist with Active Directory management, user account setup, and permissions.
• Support Office 365, Windows 11 builds, and other enterprise software deployments.
• Diagnose and troubleshoot hardware and software issues.
• Maintain accurate documentation of procedures and configurations.

Skills

Windows OS

Office 365

Helpdesk systems

Communication

Tools

Jira Helpdesk

Job description

West Midlands-based IT Services team is seeking a temporary IT Helpdesk Technician to provide first-line support to staff and students, ensuring quick resolution of issues and smooth operation of our IT infrastructure.

You will handle tickets, use Jira Helpdesk, assist with Active Directory and Azure, and support Office 365 deployments, Windows 11 builds, and general IT maintenance while delivering excellent customer service.