IT Helpdesk Technician — Grow with a Dynamic IT Team

Oakley Recruitment Limited; Stafford; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Onsite parking

Structured training program

Career development opportunities

Job summary

Oakley Recruitment Limited is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as an IT Helpdesk Technician on a full-time permanent basis.

You will provide 1st line IT support, manage incidents from start to resolution, and assist with Microsoft 365 apps and Windows 11 across the business. The role offers a supportive team, structured training and real long-term career development in IT.

Qualifications

• Previous experience in a similar IT support role.
• Passion for technology and willingness to continually develop knowledge.
• Excellent diagnostic and problem-solving abilities.
• Strong communication and interpersonal skills with a customer focus.
• Strong organisation and time management skills.
• Ability to work independently and as part of a wider IT team.

Responsibilities

• Act as the first point of contact for IT support across the business.
• Provide 1st line technical support via telephone, email, remote support and in person.
• Take ownership of incidents and requests through to resolution, escalating more complex issues where required.
• Support Microsoft 365 applications including Outlook, Teams, SharePoint and OneDrive.
• Support Windows 11 desktop and laptop environments and troubleshoot hardware, software, printing, connectivity and access issues.
• Build, configure and deploy end-user devices and peripherals.
• Support user account administration within Active Directory and Entra ID.
• Assist with Intune device enrolment, compliance and deployment.
• Support endpoint security standards including MFA, device compliance and antivirus controls.
• Support warehouse technology including scanners, printers and label devices.
• Completing software installations, patching and system updates.
• Maintaining accurate technical documentation and ensuring activity is recorded within the IT ticketing system.
• Supporting office moves, desk setups and hardware deployments across multiple sites.

Skills

Experience in similar role

Tech passion

Diagnostic skills

Communication skills

Organisational skills

Independent with teamwork

Job description

Oakley Recruitment Limited is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as an IT Helpdesk Technician on a full-time permanent basis.

You will provide 1st line IT support, manage incidents from start to resolution, and assist with Microsoft 365 apps and Windows 11 across the business. The role offers a supportive team, structured training and real long-term career development in IT.