IT Support Engineer (Help Desk)

KHR - Recruitment Specialists; West Malling; On-site; GBP 34,000 - 41,000; Full time

Benefits offered by this job

Immediate start

Competitive hourly rate

Friendly IT team

Job summary

KHR - Recruitment Specialists in West Malling seeks an IT Support Engineer to join a 2-3 month temporary contract on a 37-hour week. The role covers first/second line help desk support, hardware and software troubleshooting, and asset management.

You will assist with Windows 10/11, Microsoft 365, Outlook, Teams and Intune, plus basic networking and device deployments. Immediate start available in a collaborative IT team.

Qualifications

• Experience in IT helpdesk/Service Desk role.
• Strong knowledge of Windows OS and Microsoft 365.
• Experience supporting PCs, laptops, printers and mobile devices.

Responsibilities

• Provide first and second line IT support via the help desk.
• Diagnose and resolve hardware, software and networking issues.
• Log, prioritise and manage tickets through to resolution.
• Install and configure PCs, laptops, printers, mobile devices and peripherals.
• Support Microsoft 365, Outlook, Teams and Intune environments.
• Provide remote support to end users.
• Assist with desktop builds, imaging and device deployments.
• Support basic networking, server tasks and security as needed.
• Maintain IT assets, documentation and inventory records.
• Deliver excellent customer service within service levels.

Skills

Windows OS

Microsoft 365

Troubleshooting

Hardware support

Customer service

Team player

Tools

Outlook

Intune

Teams

Job description

IT Support Engineer (Help Desk)

Location: West Malling

Rate: £25.00 - £30.00 per hour

Duration: 2-3 Month Temporary Contract

Hours: 37 hours per week, Monday to Friday (shift rota between 8:00 am - 5:00 pm)

What you'll be doing

• Providing first and second line IT support via the help desk.
• Diagnosing and resolving hardware, software and networking issues.
• Logging, prioritising and managing support tickets through to resolution.
• Installing and configuring PCs, laptops, printers, mobile devices and peripherals.
• Supporting Microsoft Windows, Microsoft 365, Outlook, Teams and Intune environments.
• Providing remote support to end users.
• Assisting with desktop builds, imaging and device deployments.
• Supporting basic networking, server administration and security tasks where required.
• Maintaining IT assets, documentation and inventory records.
• Delivering excellent customer service while working to agreed service levels.

What we're looking for

• Previous experience in an IT Support, Service Desk or Help Desk role.
• Strong knowledge of Windows desktop operating systems and Microsoft 365.
• Experience supporting PCs, laptops, printers and mobile devices.
• Good troubleshooting and fault-finding skills across hardware and software.
• Familiarity with Outlook, Exchange Online, Teams and Intune would be highly desirable.
• An understanding of networking fundamentals (TCP/IP) and basic server environments is advantageous.
• Excellent communication skills with a customer-focused approach.
• Ability to prioritise workload and work effectively both independently and as part of a team.
• Comfortable with hands-on hardware installations and equipment deployment.

What's on offer

• Competitive hourly rate of £25.00-£30.00 per hour, depending on experience.
• Immediate start available.
• Interesting and varied technical support environment.
• Friendly and supportive IT team.
• A great opportunity to gain experience within a well-established organisation.