First-Line IT Helpdesk Support – Windows, Office 365 & Azure

TeacherActive; Attleborough; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

CPD courses

Referral scheme

PAYE payroll

Job summary

TeacherActive IT Services in the United Kingdom is seeking a first-line IT Helpdesk Specialist to support staff and students. You will handle queries via phone and helpdesk, logging tickets in Jira Helpdesk and ensuring SLA compliance.

Responsibilities include diagnosing hardware/software issues, configuring Windows and Office 365, and assisting with Active Directory and Azure management. The role offers market-leading pay and CPD opportunities within a PAYE framework.

Qualifications

• Strong knowledge of Windows OS and Office 365
• Familiarity with helpdesk ticketing systems
• Excellent communication and problem-solving skills
• Customer-focused with a proactive approach to problem-solving
• Ability to work independently and as part of a team
• Strong organizational skills and attention to detail

Responsibilities

• Act as the first point of contact for IT-related queries via phone or helpdesk system
• Log, track, and resolve tickets using Jira Helpdesk software, ensuring compliance with SLAs and KPIs
• Escalate unresolved issues to second-line support or external vendors as required
• Provide guidance and support to staff and students on IT systems and best practices
• Maintain accurate documentation of procedures, configurations, and troubleshooting steps
• Diagnose and troubleshoot hardware and software issues
• Install, configure, and maintain operating systems, applications, and peripherals
• Support Office 365, Windows 11 builds, and other enterprise software deployments
• Assist with Active Directory management, user account setup, and permissions
• Assist with Microsoft Azure management

Skills

Windows OS

Office 365

Helpdesk systems

Communication

Customer focus

Teamwork

Problem solving

Organization

Tools

JIRA Helpdesk

Active Directory

Azure

Office 365

Job description

TeacherActive IT Services in the United Kingdom is seeking a first-line IT Helpdesk Specialist to support staff and students. You will handle queries via phone and helpdesk, logging tickets in Jira Helpdesk and ensuring SLA compliance.

Responsibilities include diagnosing hardware/software issues, configuring Windows and Office 365, and assisting with Active Directory and Azure management. The role offers market-leading pay and CPD opportunities within a PAYE framework.