IT Helpdesk Support - 1st Line, Office 365 & Windows

TeacherActive; Nuneaton; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

24/7 onboarding support

Guaranteed payment scheme

CPD courses

Market leading pay

Referral scheme £100

Job summary

TeacherActive is recruiting an IT Helpdesk Support in the United Kingdom to provide first-line technical assistance to staff and students, resolving issues and ensuring smooth operation of the IT infrastructure. You will log and manage tickets via Jira Helpdesk, support Office 365 and Windows 11 deployments, and assist with AD and Azure administration.

The role emphasizes customer-focused problem-solving, independent work, and teamwork in a fast-paced environment.

Qualifications

• Strong knowledge of Windows OS and Office 365.
• Familiarity with helpdesk ticketing systems.
• Excellent communication and problem-solving skills.

Responsibilities

• Act as the first point of contact for IT-related queries via phone or Helpdesk system.
• Log, track, and resolve tickets using Jira Helpdesk software, ensuring SLAs/KPIs.
• Escalate unresolved issues to second-line support or external vendors as required.
• Provide guidance and support to staff and students on IT systems and best practices.
• Maintain documentation of procedures, configurations, and troubleshooting steps.
• Diagnose and troubleshoot hardware and software.
• Install, configure, and maintain operating systems, applications, and peripherals.
• Support Office 365, Windows 11 builds, and other enterprise software deployments.
• Assist with Active Directory management, user accounts, and permissions.
• Assist with Microsoft Azure management.

Skills

Windows OS

Office 365

Tools

Jira Helpdesk

Active Directory

Azure

Job description

TeacherActive is recruiting an IT Helpdesk Support in the United Kingdom to provide first-line technical assistance to staff and students, resolving issues and ensuring smooth operation of the IT infrastructure. You will log and manage tickets via Jira Helpdesk, support Office 365 and Windows 11 deployments, and assist with AD and Azure administration.

The role emphasizes customer-focused problem-solving, independent work, and teamwork in a fast-paced environment.