IT Helpdesk Support

TeacherActive; Coventry; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

24/7 onboarding support

Guaranteed payment scheme

CPD courses

Referral scheme £100

PAYE payroll

Job summary

West Midlands-based IT Services team is seeking a temporary IT Helpdesk Technician to provide first-line support to staff and students, ensuring quick resolution of issues and smooth operation of our IT infrastructure.

You will handle tickets, use Jira Helpdesk, assist with Active Directory and Azure, and support Office 365 deployments, Windows 11 builds, and general IT maintenance while delivering excellent customer service.

Qualifications

• Strong knowledge of Windows OS and Office 365.
• Familiarity with helpdesk ticketing systems.
• Excellent communication and problem-solving skills.

Responsibilities

• Provide first-line IT support to staff and students.
• Log, track and resolve tickets using Jira Helpdesk software, meeting SLAs and KPIs.
• Escalate unresolved issues to second-line support or external vendors as required.
• Assist with Active Directory management, user account setup, and permissions.
• Support Office 365, Windows 11 builds, and other enterprise software deployments.
• Diagnose and troubleshoot hardware and software issues.
• Maintain accurate documentation of procedures and configurations.

Skills

Windows OS

Office 365

Helpdesk systems

Communication

Tools

Jira Helpdesk

Job description

West Midlands/ temporary / £16 - 20 per hour

Department: IT Services
Reports to: IT Manager

Purpose of the Role

Provide first-line technical support to staff and students, ensuring efficient resolution of IT issues and contributing to the smooth operation of the organization’s IT infrastructure.

Key Responsibilities

• Helpdesk Operations
• Act as the first point of contact for IT-related queries via phone or Helpdesk system.
• Log, track, and resolve tickets using Jira Helpdesk software, ensuring compliance with SLAs and KPIs.
• Escalate unresolved issues to second-line support or external vendors as required.
• Provide guidance and Support to staff and students on IT systems and best practices.
• Maintain accurate documentation of procedures, configurations, and troubleshooting steps.
• Technical Support
• Diagnose and troubleshoot hardware & software.
• Install, configure, and maintain operating systems, applications, and peripherals.
• Support Office 365, Windows 11 builds, and other enterprise software deployments.
• System Administration
• Assist with Active Directory management, user account setup, and permissions.
• Assist with Microsoft Azure management.

Skills & Qualifications

• Strong knowledge of Windows OS, Office 365.
• Familiarity with helpdesk ticketing systems.
• Excellent communication and problem-solving skills.

Personal Attributes

• Customer-focused with a proactive approach to problem-solving.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.

In return for the above you can expect to receive:

• A dedicated team of consultants available 24/7 to help you with the easy on boarding process
• Guaranteed Payment Scheme *Terms and Conditions apply*
• CPD Courses and certificates as part of the My-Progression Channel
• Market leading rates of pay
• TeacherActive Referral Scheme – Receive up to £100 when you refer a friend *Terms and Conditions apply*
• Our staff are paid on a PAYE basis, so you can rest assured that you’re paying the right level of TAX and National Insurance and there’s no messing around with admin charges coming out of your hard earned cash.

About TeacherActive

TeacherActive is one of the UK’s leading education recruitment agencies, with over 20 years of experience supporting schools and education professionals. We place teachers and support staff into a wide range of temporary, contract and permanent roles, helping candidates find rewarding opportunities that suit their experience, availability and career goals. We pride ourselves on providing an excellent service to both our schools and candidates.

TeacherActive is an equal opportunities employer and operates as an Employment Business and Employment Agency in providing temporary, contract and permanent job seeking services.

Safeguarding and DBS Compliance

Registration may involve an enhanced DBS check, ID checks and the supply of good professional references, depending on the role. We are committed to safeguarding and compliance across all placements.

Regular external audits have shown repeatedly that our standards are exceptional. We are passionate about finding the right staff for each education environment.

Register with TeacherActive or learn more about our services.