IT Support Technician

Pertemps London; Greater London; Hybrid; GBP 31,000 - 36,000; Part time

Benefits offered by this job

Hybrid working

Temporary contract

Job summary

Pertemps London is seeking an IT Support Technician to join a respected regulatory body in Central London on a 1-month temporary assignment.

The role provides 1st line support across the organisation, handling hardware, software, accounts and device issues while delivering excellent customer service.

Working in a hybrid setup, the position is 35 hours per week with rotating shifts between 8:00am and 5:00pm, involving office-based and remote support via Teams and the self-service portal.

Qualifications

• Experience in a Service Desk or IT support role.
• Strong knowledge of Windows 11, Android and Microsoft 365.
• Familiar with Active Directory, SCCM and Intune.
• Experience with ITSM/call logging systems.
• Excellent troubleshooting and customer service skills.
• Knowledge of ITIL is advantageous.

Responsibilities

• Provide 1st line IT support via phone, email, Teams and self-service portal.
• Troubleshoot hardware, software, account and device issues.
• Log, prioritise and manage incidents through ITSM system.
• Escalate complex issues where required.
• Support Windows 11, Android, Microsoft 365, Active Directory, SCCM and Intune environments.
• Manage user accounts and access permissions.
• Deliver remote support and maintain accurate documentation.
• Promote IT security best practices and support ongoing IT projects.

Skills

Windows 11

Microsoft 365

Active Directory

SCCM

Intune

ITIL

Troubleshooting

Teams

Tools

ITSM software

Job description

IT Support Technician - 1st Line

Temporary Contract (Initial 1 Month) Central London Hybrid Working £17.45 - £19.65 per hour

We are recruiting for an experienced IT Support Technician to join a respected regulatory body based in Central London on an initial 1-month temporary assignment.

Pay rate: £17.45 - £19.65 per hour

Initial 1-month temporary contract

35 hours per week

Hybrid working (approximately 60% office-based)

Central London location

Rotating shifts between 8:00am and 5:00pm

Working as part of the IT Service Desk, you'll provide 1st line support to users across the organisation, resolving technical issues and service requests while delivering excellent customer service.

Key Responsibilities

• Provide 1st line IT support via phone, email, Teams and self-service portal
• Troubleshoot hardware, software, account and device issues
• Log, prioritise and manage incidents through the ITSM system
• Escalate complex issues where required
• Support Windows 11, Android, Microsoft 365, Active Directory, SCCM and Intune environments
• Manage user accounts and access permissions
• Deliver remote support and maintain accurate documentation
• Promote IT security best practices and support ongoing IT projects

About You

• Previous Service Desk or IT Support experience
• Strong knowledge of Windows 11, Android and Microsoft 365
• Experience with Active Directory, SCCM and Intune
• Familiar with ITSM/call logging systems
• Excellent troubleshooting, communication and customer service skills
• Knowledge of ITIL principles would be advantageous

This is an excellent opportunity for an IT Support professional who is available immediately and looking to join a collaborative and fast-paced IT team.