Hybrid IT Support Technician – 1st Line

Pertemps London; Cavendish Square; Hybrid; GBP 43,751,000 - 49,267,000; Full time

Job summary

Pertemps London in Central London is seeking an experienced IT Support Technician for a 1-month temporary assignment. The role offers 35 hours per week, hybrid working with around 60% office time, and a typical IT service desk environment.

You will provide 1st line support via phone, email, Teams and a self‑service portal, troubleshoot Windows 11, Android, Microsoft 365, AD, SCCM and Intune, log incidents in ITSM, escalate where needed, and promote IT security practices.

Qualifications

• We have previous Service Desk or IT Support experience.
• We have strong knowledge of Windows 11, Android, and Microsoft 365.
• We have experience with Active Directory, SCCM, and Intune.
• We are familiar with ITSM/call logging systems.
• We have excellent troubleshooting, communication, and customer service skills.
• Knowledge of ITIL principles is advantageous.

Responsibilities

• We provide 1st line IT support via phone, email, Teams, and a self-service portal.
• We troubleshoot hardware, software, account, and device issues.
• We log, prioritise, and manage incidents through the ITSM system.
• We escalate complex issues where required.
• We support Windows 11, Android, Microsoft 365, Active Directory, SCCM, and Intune environments.
• We manage user accounts and access permissions.
• We deliver remote support and maintain accurate documentation.
• We promote IT security best practices and support ongoing IT projects.

Skills

Service Desk

Windows 11

Android

Microsoft 365

Active Directory

SCCM

Intune

ITSM

Troubleshooting

Communication

Customer Service

ITIL

Tools

Active Directory

SCCM

Intune

ITSM

Job description

Pertemps London in Central London is seeking an experienced IT Support Technician for a 1-month temporary assignment. The role offers 35 hours per week, hybrid working with around 60% office time, and a typical IT service desk environment.

You will provide 1st line support via phone, email, Teams and a self‑service portal, troubleshoot Windows 11, Android, Microsoft 365, AD, SCCM and Intune, log incidents in ITSM, escalate where needed, and promote IT security practices.