Temp Tenancy Support & Budgeting Advocate

ClwydAlyn Housing; Wales; On-site; GBP 25,000 - 30,000; Part time

Job summary

A housing services provider is seeking an Early Intervention Officer to provide temporary support to residents in Wales. This role involves helping residents manage their tenancy and avoid rent arrears. Responsibilities include assisting with Universal Credit claims, budgeting education, and collaborating with colleagues for effective interventions. Ideal candidates will have customer-facing experience and strong communication skills, with a dedication to supporting individuals in need. This temporary position offers valuable experience in housing services.

Qualifications

• Experience in a customer-facing or support role.
• Strong communication and interpersonal skills.
• Ability to handle sensitive conversations and manage financial discussions.
• Basic IT skills including Microsoft Office and databases.

Responsibilities

• Support new residents with pre-tenancy and early tenancy assistance.
• Help residents manage Universal Credit claims.
• Work with residents on low-level rent arrears.
• Educate residents about rent payments and budgeting.
• Identify risks and coordinate with Housing Officers for support.
• Maintain accurate case notes and track outcomes.

Skills

Customer-facing experience

Strong communication skills

Interpersonal skills

Basic IT skills

Organizational skills

Job description

A housing services provider is seeking an Early Intervention Officer to provide temporary support to residents in Wales. This role involves helping residents manage their tenancy and avoid rent arrears. Responsibilities include assisting with Universal Credit claims, budgeting education, and collaborating with colleagues for effective interventions. Ideal candidates will have customer-facing experience and strong communication skills, with a dedication to supporting individuals in need. This temporary position offers valuable experience in housing services.